Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
DO NOT USES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PAID FOR INSTALL- DIDN'T GET IT! PAID FOR INSTALL- DIDN'T GET IT! PAID FOR INSTALL- DIDN'T GET IT!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time paying for extended membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stop working, haven’t received new tv or resolved issues. It takes impossible to long. Pointless to pay for Bestbuys membership
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away from Total Tech installations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievably poor servvice. Arrived late. Didnt hook up any HDMI connections and literally didn't even setup the tv. Just hooked it on a bracket that was already mounted and left.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Installation and setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best I’ve had from them. They did a terrible job at setting it up too the receiver.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't deliver as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service indicates they will hide cords in wall, however upon installation I was informed that will cost extra, despite the fact that i paid extra for the "premium" service. Seems a little deceptive to advertise something and then charge extra for it upon arrival. I would not recommend the service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent from geek squad was under the influence of a substance when mounting brand new tv. Wasn’t making any sense and even lost my remote. Very disappointed on geek squad and their so called pro service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
No pivet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great rack but for a to this size it better to use a rack that can pivet and move
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for the feedback! We completely understand wanting a unit that works best for your needs and desires. Let us know if you would rather try a different mount that better suits your needs. Feel free to reach out to our Geek Squad support at (800) 433-5778. Thank you!
Rated 1 out of 5 stars
Unprofessional third party contractors. Beware.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Did not mount where they told me they would. Decided to mount a foot higher without asking me first. Left drywall and wood dust everywhere and did not clean it up. Also missed 6 hour window and were 2 hours later. Unprofessional.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Really Unhappy with the service call.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really disappointed with the installation. The cables were not hidden. The installer complained most of the time and left with a very expensive HDMI cable. It took me 4 days to get it back, after many calls. Sound bar still isn't mounted even though I paid for it to be.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don’t use them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to connect to cable on first visit Missed two scheduled visits then screwed up my remotes do none of the streaming services work charged $500 to mount tv over the fireplace
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
the external agency is not done good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV mounting srvice has been done by some external agency and not Geeksquad
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
The provider did not install it correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never ever ever use the third party. They did not install my unit correctly and they never returned to correct it. They cancelled my appointment because I they decided I didn't understand how it was supposed to work. No phone call nothing just did not show up. Three separate occasions.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for your review, and for inviting us into your home. It’s important that your space works for you. I apologize that you were left feeling unheard. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
$250 to plug in??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered TV, mount, and install for parents living a state away in assisted living. “Install” limited to plugging unmounted TV into wall for $250. Frustrating, and ordering online was a pain and a half.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv stopped working after 2 months and won’t turn o
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv stopped working after 65 days, won’t turn on. Was great while it worked
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend- Pros mentioned:Installation
Rated 1 out of 5 stars
Good Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was professional and technican was very knowledgeable
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend Rated 1 out of 5 stars
Poor quality and left holes in my wall.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rep who was an independent contractor left holes in my wall due to poor measurements. The mount/ tv was not even. I had to help the rep install the mount. I am still waiting for my wall to get fixed.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy is terrible on install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the Legrand Kit for wiring and never got it installed and was charged a bundle with no zero call backs!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is my last experience with best buy. very disappointed
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
watch them do everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged my TV, would not do anything, went up to claim department, favor best buy. If you want to use their service. If you want to use them, stay with them, watch them do everything. My $3000 tv is finished.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never use geek squad for tv/home theater installs. As soon as they arrived, they just started saying “we can’t do that” over and over. And I had basic requests. Got a local company to do it instead. They did a better job for less money.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend