Customer Ratings & Reviews

The tv was not mounted on the wall where I wanted it. It was 10inches to high and not centered on the light like I told them to put it. Also they did not know how to hook up the audio system. I had to do it myself

my appointment was cancel with no notification, not a call, text, or email.

Very frustrating service altogether. My last transaction with Beat Buy has been a nightmare!

Attempted to mount my tv knowing its a firewall between townhomes. Couldnt find studs or a way to mount tv. Left holes in my wall. Had to make claim to get settlement/fixed. Make sure you check that they know what they are doing first.

Did no show for scheduled appointment for installation. Terrible customer service. No follow-up, they said they would call, but never did. Issue has been referred to the NH Attorney General's office.

I was under the impression i was paying the extra 500 for tbe geek squad to provide the mount to mount the tv i bought. But instead i they put my tv up on my old mount whivh was ment for a 50 in tv. Not an 82'in

geek squad came to install will see how it holds up

I already expressed my disappointment on 2 surveys, Best buy mislead me , I purchased premium mounting with Geek Squad but got crappy mounting and no Geek Squad. Don't believe what they say! Also customer service has not responded to my complaints.

TV in good condition. there are many features which I fail to understand and use.

1. He did not mount the tv. (He was not familiar with the mounting bracket.) 2. He did not “set-up” the tv. 3. He did not “ make the wires look neat”. 4. He did offer to mount the sound bar and the other 2 TVs in my house through his company at $100 per tv and $45 per sound bar.

Didn’t show up for install. Said I didn’t have an appointment even though I had an email with the date and time on it. No apology from corporate help line. So I cancelled the entire order. Over $2,000 of equipment. Sad.

The Geek Squad member mounted my tv way higher than I wanted him too. He asked my gf where to mount it and I noticed he didn’t mark down where she wanted it and sure enough when we came back in the room it was mounted 3-5 inches higher than we wanted it too.

TV was installed unlevel and crooked. Requested appointment to fix the installation and same team was sent. I have been having trouble getting another appointment to fix the installation.

The agent came on time friendly installed my ring door bell took about 20/25 mins camera works fine but my doorbell doesn't work anymore he didn't hook a wired or something now i have to wait 2 weeks to come fix his mistake Not cool at all ...

My TV was mounted on the wrong mount and it's be a nightmare trying to get it remounted on the one I bought. This had been going on for a month

Noone showed up! I have my reminder email. No one called to cancel or reschedule. No emails either. No refund in my account!! I sent an email to find out what happened and no one responded. I called and was kept on hold for a LONG time and no answer. I am furious!!!

The TV mount was mounted crookedly I was scheduled on two different occasions with a six hour window for them to come with my new TV and they did not show up neither time nor did they give me any notification that they weren’t coming.

Less than thrilled. The TV still has wires everywhere, even though they said they would be hidden. And the installer put the cable box too low for the remote control to be used while lying in bed. The biggest waste of money.

Ben had trouble with his computer and then his laptop throughout the time I was there. I came in to fix my screen. He ended up telling me to take it the the other Best Buy. (I had them fix my screen last month at another location. ) your staff here is terrible.

I highly recommend the Geek Squad, but please don't send a subcontractor. They are there to just get the job done (in and out) and didn't care about me as a Best Buy customer. Geek Squad had to come out after them to finish the job. Be sure to always ask for ONLY Geek Squad. Worth it.