Customer Ratings & Reviews

Labor only Didn’t do all that was advertised wish I had went another direction

They arrived over 3 hours AFTER their 6 hour window. 2nd installer didnt show. Said they would return following week. Didnt respond to my calls/texts and, ultimately, never showed back up.

The mounting of 2 televisions took over eight (8) weeks with the staff cancelling all of the times. The cost for their services that I ordered was well over ($500).

TV mount would not work. Promised a second attempt in 2 weeks. The technician showed up alone for a 2-person job without the promised mount. Still no TV mounted after 5 weeks.

Was canceled in July when television was bought. They did not cancel it and it is taking almost a month to get it canceled as of today’s date it is canceled and taken off my credit card.

Ordered the Legrand Kit for wiring and never got it installed and was charged a bundle with no zero call backs!

The agents scratched the heck out of my brand new hardwood floors by dragging the boxes around rather than lifting. These are not even surface scratches but deep ones that will cost me money to have fixed.

Best Buy was unable to hang my TV. Sent a second visit but only sent one person. He refused to hang the TV. Had to hire a person myself to get my TV hung.

My TV was mounted on the wrong mount and it's be a nightmare trying to get it remounted on the one I bought. This had been going on for a month

Best Buy stole my money and didn't install the TV and didn't include the "TotalTech membership" of the 1-year expiration that I paid for this service in my account...

3 techs came out and told me I need a different mount because they were not experienced enough to adjust the mount. I went and bought a mount and they said I was rescheduled to have the mount installed the Wednesday after and no one showed up.

TV mounting well done. Connection to Sonos doesn’t work well. The Bluetooth player doesn’t work. I had a repeat call and was told to replace it. Bought an exact replacement and called the installer. He came and couldn’t fix it. Not sure what to do now.

Worst installation. No effort to put in the recessed socket. No one informed that it has to be there. Multiple follow up and multiple reschedule. General total tech or geek squad behaviour

this is my last experience with best buy. very disappointed

Did not come with the proper size mount that I originally ordered so I had to buy the right size off the truck up front so disappointed

the day before scheduled install they cancelled .. They rescheduled for three weeks later. Everything was cleared out of room to facilitate the install. Now I am putting everything back. Geek squad not very impressive so far.

They messed up twice with my appt I had confirmation they were coming but never showed and when I called they said I didn’t have an appt.!! I had to take off from work 3 days. I think I should be reimbursed by Bestbuy!!

The agent could not use my wall mounted unit “ he never saw it before “ instigated to use a new one he was familiar with charging me for it.

TV mounting srvice has been done by some external agency and not Geeksquad

Very frustrating service altogether. My last transaction with Beat Buy has been a nightmare!