Customer Ratings & Reviews

No expertise. He did not prepare well. No experience on product installation

Didn’t get anything finished. I had to hookup myself

TV mount would not work. Promised a second attempt in 2 weeks. The technician showed up alone for a 2-person job without the promised mount. Still no TV mounted after 5 weeks.

I received an email that the tech was 10 minutes away. He never arrived. When I went back and looked at the order if had the billing address as opposed to service address listed. He said he called me but he did not. Now have to reschedule.

Best Buy was unable to hang my TV. Sent a second visit but only sent one person. He refused to hang the TV. Had to hire a person myself to get my TV hung.

They arrived over 3 hours AFTER their 6 hour window. 2nd installer didnt show. Said they would return following week. Didnt respond to my calls/texts and, ultimately, never showed back up.

The guys came in and quickly placed the tv on the Mount that was already installed, no work was needed there. They didn’t bother to go over the details and set up of the tv with my family leaving me to figure out what to do on my own.

How many times can I say this to you’ You have the wrong email address for the Darlene Waggoner in California. I did not get any products installed. I live in Ohio. Get your records corrected. I’ve been trying for months to get this straightened out.

Did not come with the proper size mount that I originally ordered so I had to buy the right size off the truck up front so disappointed

Best Buy stole my money and didn't install the TV and didn't include the "TotalTech membership" of the 1-year expiration that I paid for this service in my account...

We never got to watch it, All orders were canceled. The sales person said the Geek Squad could hang this over the fireplace, however they could not...It became a bad, embrassing experience

The agent could not use my wall mounted unit “ he never saw it before “ instigated to use a new one he was familiar with charging me for it.

The mounting of 2 televisions took over eight (8) weeks with the staff cancelling all of the times. The cost for their services that I ordered was well over ($500).

Install by third party not Geek squad. Arrived many hours late, rushed the install and left without completing all stream services, remotes, completely

The mount was the wrong type so the tech Stephanie brought a different one, sold it to me and then took the mount back to return it. Best buy never refunded me for the mounts (2) and stole my money ($100).

The geek squad person did not correctly set up our tv.

Horrible No service. Best Buy scheduling is non existent. Logistics training would be a very valuable to your scheduler. Nobody even called to tell me they couldn’t make the appointment. You will never get my business again. I’ll go to the small local store.

The agents scratched the heck out of my brand new hardwood floors by dragging the boxes around rather than lifting. These are not even surface scratches but deep ones that will cost me money to have fixed.

Took several attempts for the service team to mount the TV onto the wall. Then indicated that they could not install the in wall unit.

I am still having issues from installation. There was very little instruction as to how to operate this complicated install.