Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Mounting of cable box done with poor quality mater
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $250 for mounting of Tv and shortly after the cable box fell and broke because it was attached using double adhesive tape that could not handle the weight and heat generated by cable box ,,, it has taken one week to get someone to repair poor quality job done
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share this with us! We know your TV is important to you, so our goal is to get it mounted and set-up so you don't have to worry about it and can just relax knowing everything is taken care of. However, the experience you described does not line up with the level of service we strive to provide. While sometimes we need to think outside of the box, using double-sided tape should not be considered a way to attach your cable box, so we apologize that this happened on our watch. If you haven't already, we recommend calling our Geek Squad Client Care Team at (800) 304-1259 so a case manager can be assigned and try to improve your experience with us.
Rated 1 out of 5 stars
Tv wall installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unsatisfied! Twice I've scheduled dates, taken off from work and no one shows up for the installation of the tv on the wall and no one calls. Extremely unhappy with the service. I would NOT recommend!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No thanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, had an appt for 2 tv mountings and stereo hock up got no call no show! Waited 22 days for this now I have another appt for May 20 a total of 7 weeks. Have a party on Saturday and no stereo! Very disappointing!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Television wall mount installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor customer service. The technicians do not work for Best Buy so you don’t know who’s coming in your home. I would not recommend.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
They tried…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a terrible job, the tv was completely sideways, he blamed it on the wall mount. My dad came over and he literally fixed it in 10 minutes.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
UNHAPPY CUSTOMER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was terrible did not explain how features work on my new TV Techs seem to be in a hurry, left fingerprint all over my new TV & also tried to add additional charges..I will be contacting management
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t completed! they showed up didn’t call first! What I was told in store was opposite from what I was told once they arrived at my dose. I shouldn’t have bought the additions home assistance.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
VERY POOR SERVICE.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv is in need of adjustment. It needs knowledgeable techs to take the time and care to “GET IT WORKING PROPERLY”. It’s no better than a 14 year old tv.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never mounted my TV. Charged me. Still waiting for a refund. The manager at the Frisco store off of Eldorado promised a prompt reply to my situation three weeks ago. I guess prompt is open to interpretation.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you letting us know about your experience. We are glad to hear that you trusted Geek Squad with your TV mounting, however we understand that not having the service completed can be frustrating. We apologize about any inconvenience this has caused you. If you were still not seeing the appropriate funds regarding this service, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Little Boy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave one star because i had to...Does not deserve any rating star....Horrible.....use to be good. Had use different installer
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad TV Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t complete the job. Know one from Bst Buy store or Geek Squad does anything about it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor support, Dartmouth MA store.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor support out of Dartmouth MA store. I am still waiting for resolution of receipt of poor quality TV.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't leave room for the cable cord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said they would leave room for the cable guy to hook up the TV and they didn't. Now I have a TV that has no cable and have to pay the cable company as well to come back and set it up.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know because the installer said he couldn’t mount it to the wall after I bought the Total Tech package.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Could have been better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a non-Geek Squad contractor and he was okay.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Greetings! Thank you for taking the time to review the Premium TV Mounting service! I’m pleased to hear that your service was completed successfully. Please know that if a qualified Geek Squad service technician isn’t available to perform a service in your area, sometimes
we will work with trusted partners to complete service. We want you to feel confident in the service you received, so if you have any questions or concerns, please do feel free to reach out to speak to a Geek Squad agent on the phone at (800) GEEKSQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not a good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While they thought they could use existing wire channels, I ended up with two sizable holes in the wall, that needed to be patched and re-painted. The Geek Squad guys worked hard, but I would not have purchased the new TV if I had known it required opening up the wall.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing this experience with us. We sincerely appreciate the feedback!
Rated 2 out of 5 stars
I don't like the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as clear as the 6 year old Samsung it replaced.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still haven’t installed my tv !! A month later!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled on me 3 times and then rescheduled 3 more times and never showed. I would never recommend them to anyone .
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Third-party installers were terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third-party installers were terrible. Best Buy compensated me for the problem
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Mr Ted C. Klatt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad Employees Installed Our TV's In A Professional Manner And Did An Excellant Job!! I Have Been A Geek Squad Member For Numerous Years!! Thank You, Ted C. Klatt
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend