Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
THE AGENTS DID NOT CONNECT A HANDLE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AGENTS DID NOT INSTALL A HANDLE, THEY GAVE ME THEIR NUMBER TO CALL THEM, I CALLED THEM TEN TIMES THEY NEVER CAME BACK TO INSTALL THE HANDLE, IT WAS A JOB DONE VERY VERY POORLY BY KRISTO, THE GUY WHO CAME TO DO THIS WORK, I GAVE THEM $40 IN TIPS,
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was assured I would get geek squad - got 3rd party
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy / Geek Squad Horror.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible experience with Best Buy. I bought 2TVs. Neither was delivered. See previous review.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Fireplace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see much that was done but better safe than sorry
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed TV Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Techs came several times with excuse Of why it couldn’t be mounted. Third part was assigned and tv was mounted on first visit with no issues!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geeks is a rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All I know is I purchased a $399.00 tv and it cost $806. After the geek charges. Will never buy from Best Buy or ever use the Geek service again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Lies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This say tv setup and or mounting up to 55 inch this is a lie it costs more if you want it mounted
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Phhhhttt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not happen. Pandemic delayed installation FOREVER and we ended up installing it ourselves.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We are all certainly living in strange times right now and we appreciate your understanding. We’re sorry for the inconvenience that this caused you and we hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
New TV- NO Sound from Sonos system to TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Sonos home theater will not work with the Samsung 55" Frame !
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV is missing 4 bolts that are still in the package. 3rd party did installation and so the Geek squad has to come and finish the job.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You sent incompetent untrained techs who connected to the wrong inputs and left without checking to see if the tv saw the Apple tv
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
LG G3 77 TV Wall Mounting by Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $249 for Geek Squad service. Their wall mount job was very poor. I had to hire someone else to correct the installation.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad, unpleasant and not customer focused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing level of service. I expected experts and received little to no expertise during install. In addition, I know everyone has a bad day, but the senior installer was reasonably confrontational and abrasive.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Squad missed wall stud!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV would have fallen off the wall if I did not hire a separate contractor to put in electrical outlet behind TV! TV was not mounted into a stud in the wall.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth what I paid for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $200 to have my TV mounted and it’s sitting on my mantle. Did not get what I paid for. Will not use geek squad again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Too quickly. Its not acceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible installation… it is off center and I order to view it we have to pull it a foot off the wall. It’s embarrassing when showing people
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was hung slanted. Need to come back and fix there we’re supposed to be two installers and only one showed up.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad failed to do the assigned task
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The N home service never did complete the task and The Geek Squad still owes me $300. Best Buy never followed up.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Store not in the know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not ehat they told me I could get done In The store. Couldn’t hid all my wiring and they should have know that’s when I signed up. Also techs really didn’t have much trouble shooting accessories to get me want I was expecting
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad left me dissatisfied with sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent removed my old TV and installed the new one. But he left the sound too low (it's on 100 but is too soft). He gave me his ph. no. to call (he wanted to check into it), but he blocked my call.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friend