Customer Ratings & Reviews

Didn’t show up for the appointment that was made 3 weeks in advance. Didn’t call or email to reschedule. I found out after I called the 800 number. Unacceptable.

I've tried for 6 hours to get someone to help me and each time i'm told no one can assist me or I was transferred to the wrong department. Double billed for Geek Squad service.

Poor poor Ridiculously poor my TV came January 22 it was broken they didn’t even take it and bring me back a new one there making me wait another month I purchased this TV December 14 I’m not getting it till February 3

Didn’t deliver when they said they would and had to go to store to pick up items and get a refund for installation since they told me they don’t have anyone who could do it.

The guy was really good. But he showed up with just the TV and no mount.... What's the point of a TV mounting service when they don't show up with the mount i ordered

Geek Squad NEVER came to do the insulation -YOU sent out a third party installer who only showed up with the sound bar!!!!!!!!!! unbelievable!!!!!!

Mount is crooked. Techs talked me out of installing an in wall plug kit on my larger tv, ok so use it for the smaller one. Then they said the plug kit was too large for this tv, would be visible, etc. not happy at all.

The agents drilled through a wall in the bedroom and damaged the wall on the other side in the living room The mounting bolts were too long so they covered them with electrical tape What a mess

I had to do it myself because these guys did the worst setup to my home theater and all my devices connected to my tv.i paid$100 extra for something that I did it better .i unplug all the cables and set up everything again myself .waste of money!

I really appreciate being able to just have my television mounted up where it need to be . The technicians were on time fast and courteous and knowledgeable. My wife and I will be calling again in the future.

Was sold that a geek squad will come and deljver had to wait for 20 days just to hear that service is delayed ans will come after 10 days misleading team and

Terrible appointment schedule. Keep postponing for 3 days in a roll. I am done with this. Horrible services.

Both install attempts were poor. The tv remains unstable and unsecured. Free install... you get what you pay for.

This is was a pain getting geek squad guys understand what needed to be done. They canceled three of my appointments on the day and I'm disappointed with the service.

Spent a lot of money only to have the installers cancel on us 2 times without notice

They connected the TV and left without taking any of the new packaging. The had me connect to the internet and that was all. No explanation of any kind. DO NOT PAY FOR GEEK SQUAD SERVICES OF ANY KIND...NO FOLLOW THROUGH

I didn’t like the overall install I had to pay someone else to fix the wiring because the job was sloppy the installers were nice though. I even cancelled by services because of this

The first people that installed the TV did a very poor job because it was not level.

They didn't speak English. My tv is at a slight tilt and I hate it. I'm going to hire someone to redo it.

Everytime we scheduled, system broke order. 3x scheduled over course of month, 3x system cancelled it without telling us. Total run around on phone, hours on hold.