Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Got charged for full service only receivced half
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers did not have to attach wall bracket. I already had one attached. I asked them to install bracket for where I was moving old 55 inch and they said I would have to pay for another install.To worried about selling me on extended warranty.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Chris – Our television mounting service only covers one television, and the different components of that install cannot be split up onto different televisions. I apologize if this wasn’t properly explained to you. I appreciate your feedback about this, and thank you for taking the time to share this with us.
Rated 1 out of 5 stars
Geek squad is the worst service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents never mounted my tv’s said they coming back tomorrow tomorrow came no call no show now I’m having a difficult time
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the total tech program which provides free tv mounting but on the scheduled days (3) they canceled so eventually I end up mounting the tv myself,,,
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't fall for their line, just plan to WAIT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happen, three no-show and ridiculously long wait to reschedule. Totally worthless service.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation; arrogant attitude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite my repeated efforts to warn them and their arrogant responses “we know what we are doing”, they installed the tv off center and could not correct it without redoing the holes and the whole installation!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek squad never came
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited a half a day and nobody ever came so eventually around 5 PM I called and was notified that the appointment was canceled and nobody ever notified me about that before that
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
They never conected the TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad never connected my TV. I call my Brother from San Francisco he connected everything in 10 minutes. I PAID 200 DOLLARS. AND IT WAS ONLY A DELIVERY. SO I WANT A CREDIT OF $100.00 FOR NO CONNECTION.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Pathetic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give a 0! Missed 2 scheduled appointments and never called to advise they would not be showing up
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy failed miserably!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subcontractors didn't do the job correctly. Left hole in the wall and did a shoddy repair on it. Called in to get a different crew to complete the install.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Service and attitude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased approximately $10K worth of Equipment and the technician arrived to install 5 tv’s and only did two and didn’t want to do any more. He had a very unprofessional attitude and lazy. I would not use them again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
NO IT DID NOT GO WELL. NOTHING WORKED WHEN HE LEF
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a terrible, unproductive service. Nothing worked when he left. TV mounted way too high. These services cost too much money to end up having to still do it yourself.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your thoughts with us. We aim to provide quality services for our customers so that they can sleep easy knowing that their tech has been taken care of. It sounds like your TV mounting service didn’t go the way we would like and I’m sorry for any inconvenience you have faced as a result. For further assistance with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Best Buy unreliable installers.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they flat out could not do it. completely incompetent and looking at their watch to see how fast they could leave
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad cancelled all 3 appointments without explanation. Never arrived. I cancelled Geek Squad subscription. Terrible customer service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Stinker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television broke -- it no longer works at all -- after just a few hours of use. Awful.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Hole in wall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed tv, put visible whole in the wall, left without even saying a word, Cricketes from the agents , Best Buy , and that extended warranty I bought!!!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv mount not worth it!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally ripoff!! Very unprofessional left the mess for me to clean plus changed the appointment time three times. Stay away and get the same work do for half the price with Walmart and get better service.
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD TV MOUNT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad mounted my tv and after commenced to saying that the tv mount I provided was trash. The kicker is he recommended I purchase one from Best Buy and it was the same brand I had already. Makes no sense.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad terrible about TV installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad schedule an appointment confirms it and then does not come and does not call.I spent hours on the phone witn people from the Geek squad and learned they give installation to a third party.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service . I wasn’t home to check it and my wife just went by what the tech said . Still doesn’t work properly . He blamed it on the android box and the box works perfectly fine with its remote so I know that’s not the case
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're grateful you took a moment to share your review. We all have the expectation that services we engage will be carried out as anticipated and to our satisfaction. We're sorry to hear this service didn't net the success for which we strive. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not a fan of Best Buy anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. They gladly took a wad of money for a dishwasher, washing machine and 5 tvs. But afterwards the service was beyond ridiculous.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .You have our apologies if the service offered by our Agents didn't meet your liking. Your feedback is very valuable and certainly appreciated.