Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Installation botched. BB took too long to resolve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your installation vendor was incompetent and untruthful when questioned on quality of the mounting. When I complained, it took one month to resolve.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer showed up. Looked at install area and said I am not doing that today and left. Along with the TV. Unacceptable
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service not the geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service one guy came for a 85 inch tv. I had to help him With the install did the minimum service lost a screw for the mount. Would like a call.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No friendly. Wires were left hanging. Recommended to buy more parts that were not necessary
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Subcontractors late for appointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 8 hours for the non-Geek Squad subcontractor to show up. Did not spend time showing me how to hook up AVR. Very disappointed in Geek Squad service this time.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Disnt fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just here for the gift card. Trying to hit the 50 characters
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did not install my television.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not deliver my tv. They hired a third-party. I paid for geek squad. He had my 83 inch television in a Toyota Tacoma bed. Totally unacceptable!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
BestbuyandgeeksquadSUCK.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst services ever. Set up my appointment for tv mount. May me wait over then cancel my appointment for no reason.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
GS tech staff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that the service plan I purchased would include the set up at no additional charge. The GS tech installers tried to tell me otherwise.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Team failed to vacuum up afterward, and failed to properly install sound bar.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Person made a mess and left holes all my wall. He cover the holes with the TV im so upset that you all didnt care left my wall like that.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Yikes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expectations set at store (hidden wires) were not met by service contractors. In the future, I would not purchase Geek Squad Services.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service, worst service experience since I have been with best buy.o won't renew my membership
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Untrained assistant over and over, need training!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad failed on numerous attempts to correct my AV audio system! Waiting to get better help from them!!!!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointing service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My appointment was cancelled twice, after I waited for 3 weeks to get install. Very disappointed I cancelled order and demanded refund.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
70 inch tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost 199 and I'm sitting here with cords hanging the guy was to come back and fix..never did. Horrible do not use this service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi 70inchinstall – That Premium TV Mounting you purchased isn’t complete until your wires are all neatly organized. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can get someone out there to get everything squared away for you.
Rated 1 out of 5 stars
Geek squad screwed it up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, they left it midway, took all the lag screws and said they would cancel and I can call back
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad stinks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on geek squad to come back and tuck wires behind wall. Been 5 months
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Incompetent People
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up to mount my TV's. I have been waiting on service since Aug 2020. Do not but they tech plan...rip -off service!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They would not even give me my money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are horrible when they supposed to do something it’s never get done
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend