Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
They didn’t obey my words and I am fully disappoin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied with fixing… They didn’t obey my words and I am fully disappoinTed…
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already rated this. Was not correct mounting for our type of flat screen
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
How is it that nobody has contacted me??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WORST experience I've EVER had with electronic purchase in my life!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation quality is so poor, the tv can fall off anytime. If not so but it feels like
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not level and can’t get it corrected until almost a month later! I expressed my disappointment but they said that’s the best they can do.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Dangerous install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subcontractor installed…not Best Buy Geek Squad! Didn’t follow manufacture install instructions. Doubt it will stay on wall safely!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation and mounting not level. Screws are not properly inserted
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
WARRNING - promise the world and leave you blind.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unplugged everything and left. Explained nothing. Bought top of the line and got the worst service possible.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device not set up due to geek squad wanted an extra charge when the store employee Brandon said it was included in the cost
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Was done all wrong
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was mounted incorrectly new install stated that if I left it where it was it was going to fall off the wall...also said they couldn’t cover my wall plate which the second installers did
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience with us here. We want services to go smoothly from the beginning. While we’re glad that the second installation went well and was completed as we would expect, we’re sorry for any inconvenience you faced. We hope that in the future you give us the opportunity to better serve you.
Rated 1 out of 5 stars
Poor quality job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not use flush mount. When I called to ask that it be installed properly I was told I would have to pay for removing and reinstalling the tv
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was sort of a disaster The install dude broke the TV he had go to Best Buy and get a replacement & it Took him 2 hours to come back hours!
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
They never setup.my TV they just charged me for it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never set up my TV. They just charged me for it. They said they couldn't and I had to pay someone else to do it! Terrible service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reaching out about your experience. We want our customers to have great experiences, and it sounds like things haven’t gone to plan since your original purchase. While there are some factors that can impact our ability to complete installations, any limitations should be discussed so that there isn’t any misunderstanding. At this point, as you’ve said you have been charged for a service that was cancelled, we would recommend connecting with us at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 1 out of 5 stars
Geek Squad can't tell time or dates.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worst service you can pay for and will be on hold for over 2 hours each time and ruin any plans of a Surprise Christmas gift!.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv Mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV Mounting, not Geek Squad Best Buy used a 3rd party service
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Couldn’t even lift the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sent some 3rd party to install the TV. Pretty sure one of them was still in high school. Almost dropped the TV twice. Plus it’s crooked.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Customer service they never showed for insta
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use this service or pay for there Queen Squad service. Schedule appointment and never showed up. They will send numerous emails advising they will be there! Not!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not mount the tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech did not mount the tv on the wall as I had asked for.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT WHAT I EXPECTED.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent failed on their first delivery & install attempt. Then on the re-scheduled attempt to deliver & install, they arrived 5 hours late.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage had it 4 months and it stopped working! There is a huge white line in the screen.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friend