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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 38,688 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A+++ service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy I made this purchase. They did it all when it comes to the set up. The installers were also very professional. I would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and easy TV mount and connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement of a similar sized TV which was already mounted and connected to my AV system. The agents were able to quickly add the mounting hardware to the new TV and mount it, work with me to figure out how to adapt the connections to the existing AV receiver and video components, get me through an initial setup, and give me some pointers on using the apps. The agents were courteous and competent and efficient, and respectful of COVID-19 masking.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I requested that Geek Squad members, rather than contractors, be provided for the service, and he was absolutely terrific. Prior tech services had messed up the surround sound and speakers, and the Geek Squad not only set up the new TV, but made sure that all of the peripherals were working properly. They also showed me how to operate the various controls so I'd be comfortable with the set-up. The technician was professional, patient, communicated clearly, and knew his stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my 85" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that mounted the TV were excellent! They were very thorough with the entire project of installing the wall mount, installing the in-wall power kit, and mounting the tv. Both of the Geek Squad techs were extremely knowledgeable of what needed to be done. I would highly recommend this team!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great people and Greatcservice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, on time and very knowledgeable! Fast work and very Good at what they Do. Mounted tv and sound bar and Looks and sounds Great!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Josh and Noah are top notch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh and Noah were awesome! They were very professional with the install and did such a great job! They also even mounted our Dtv box to the back of the tv. They also zip tied the wires to make it look presentable. Got our remotes working. Set up some settings on our TV and even cleaned our screen. Plus they were super friendly and you can tell they really take pride in their work! We couldn't be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job very happy . Installation well done great attitude Professional way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    White glove service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My install was absolutely great. The techs were friendly. They were respectful of my new home. They were fast, efficient and informative! Made sure the tv was delivered within the time frame provided, communicated with us during the entire process, made sure everything was working, provided suggestions, and cleaned up afterwards. It was my first home service from geek squad and I’ll be using them again

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Professionalism

    Rated 5 out of 5 stars

    Quick and effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely professional and efficient, easy and not a pain

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome service....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that installed our new TV were EXCELLENT. Called ahead of time to let us know they were running a bit behind so we didn't wonder where they were. Came in & installed in a timely manner. Very knowledgeable & friendly. Made sure TV powered up & they even helped set it up to our WiFi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service, the technicians knew their job, explained everything

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geek Squad Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad authorized installers came on time and did a great installation job. They hid the wires and the Sony 77 inch looks great, They had to bring the tv up to the second floor. They really knew what they were doing and cleaned up before leaving. Well worth the extra price of installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    top-notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad TV mounting insulation was top-notch. It was very professional, clean, and of excellent quality. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional set up. Can put on wall if you want. HIGHLY RECOMMEND!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Put it in the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Matched up to the wall studs. Can pull it out, turn it and watch from the kitchen. Have to manipulate a little when pushing it back into place.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad TV install was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott from the Geek Squad was fantastic! He was installing two TVs for my 90 year-old parents and was very considerate of the noise and mess that was created. He even offered to help us move some furniture for them... very professional, considerate, and accomodating. Ask for Scott!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wall mount for 70 in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Wall mount , works well and install by geek squad . Looks nice snd flush

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team came to the office when I was not there. They did not approve of the location of the outlet and left without installing the TV and mount rather than trying to find a solution. They did not charge us for a return visit. When they came back, they installed the mount and stripped the bolts. I called them back and they promptly returned to change the bolts. I understand installation must be done specifically to maintain warranties and I do not fault them for refusing to install the mount initially. While I was upset they would leave us with stripped bolts they more than made up for it with their professionalism and courtesy.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Read for Super Bowl-24

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely professional subject matter experts. Your team paid attention to detail with ensuring it was the proper setup for my home. Thank you isn’t enough. So happy I invested in having professionals complete the installation. It was not an easy process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Collin was very quick and methodical when hanging our 5 TV's. He took great care in making sure they were hung were we wanted them.

    I would recommend this to a friend