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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did an exceptional job installing my TV. They ran into some unexpected studs when drilling the in-wall connection and resolved it to my satisfaction. The team was an outside company that are employeed when the Geek Squad is not available. Very happy with their work and would use again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    The men were very knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were very knowledgeable.That made it go easy on me because they new what and how to connect it. They were very nice gentlemen.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional friendly installers. Super fast installation. Very knowledgeable and explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team of geeks were very professional and efficient, would use them again when I need more help

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    big screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product so far. nice picture and easy to operate

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Total Tech Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an amazing job. The only issue I have is that I spent a lot of money and joined their total tech program. I thought that this would cover everything. Sadly it only covers items that you purchase. I have a TV that I wanted to be mounted. Since I didn't purchase it from Best Buy, they wanted to chage me $200.00. This saddened me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    My TV was installed when I requested within 2 days

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were not Geek Squad but did the work and were very professional and quick, but I didn't realize before they left that the only speaker on was the TV which was not loud enough, but I could hear it When I contacted Best Buy and explained the problem to them, they were very quick to help fix the problem. Best Buy sent another installer out and they found that the auxiliary speakers were not connected and fixed the problem. I am very pleased with everyone's help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv, amazing picture quality, and easy set and use

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    overcame challenge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was upgrading to a larger wall mounted TV so the mount was already up however the way the new TV was it would either be too high or too low. the place they could have used to move the mount had something in the wall blocking where the screw needed to go. They figured out a safe way to mount it in a good spot and waited for me to fill the hole and paint, after moving the mount for me. Great guys. thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service and installation was great. Tech was knowledgeable and throy

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Expert TV Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was great at their job. Professional and friendly, they installed it quickly and made sure I knew how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great job. Very happy with the results.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to connect and set up our new TVs were terrific, very friendly, professional and knowledgeable. They did an outstanding job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very Friendly and Efficient Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members arrived on time and were very good in installing a large flat-screen TV promptly. They also accommodated my request to hide peripherals like the cable box and Roku behind the set to reduce cable clutter. They even came back to straighten the set when it shifted on the wall mount. Although we did not need it, they offered to program remotes. They were very conscientious in cleaning up work space. High praise for this team in making installation easy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Quickly mounted and installed TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs quickly installed and mounted my TV. They were very professional and knowledgeable. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek set up my system quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the GEEK Squad--they have always been professional, courteous and knowledgeable of all products

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad television installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that installed my 85 in. Television were great. They were careful, professional, knowlegable about the products and did a great job. They installed the wall hanger, the wires in the wall, the tv, the sound bar, and the setup.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    T V installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installation by geek squad was very good very professional and good cleanup afterwords I’m very satisfied with their work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad service team was absolutely top-notch from start to finish. They arrived on time, were incredibly professional, and made the whole process smooth and stress-free. They had no trouble mounting our new TV perfectly—taking the time to ensure it was securely installed and completely level. What really stood out was how patient and knowledgeable they were. They walked us through some of the TV's key settings, making sure we understood how to get the most out of it. We couldn’t be happier with the service—we’re seriously impressed!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were friendly and considerate. They removed our old tv, mounted the new one and set it all up. They even provided some suggestions on types of speakers which would work well for our living arrangements.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Premium TV mounting connect and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    required for new installation of your widescreen TV, by professionals who have the tools and expertise!

    I would recommend this to a friend