Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled and re-schedule and didn’t show I had too call them ask them what happens..
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Sad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents hung on the old hooks did not do tutorial and just plugged it in and that was it
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Helpless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called multiple time in a span of weeks and none were helpful.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv instalation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They left all the cables outside, they didn’t hide the cables
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIBLE!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE HORRIBLE HORRIBLE!!!!! HORRIFIC HORRIFIC HORRIFIC!!!!!!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Techs were great. Poor salesman information. Techs could not do everything the salesman advised and promised.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Unfortunate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to install and wouldn’t even look at the notes given by salesman or try.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad install my TV sloppy and uneven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent monitoring my TV did not connect all the wires
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician damaged our floors. Installation is not balanced / centered to the wall.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
I canceled mounting due to wrong install info.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install was canceled due misinformation received from customer service representative
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Incomplete Order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why ask for reviews when you do. I thing to resolve the customers concerns?!? If I could give zero I would
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Third party install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service did not show up on time can 2hr 20 minutes later Would not recommend stick with Geek squad only.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. We're very sorry to hear about our authorized provider showing up late to your home. It’s always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. We appreciate the feedback and hope to give you a much better experience in the future.
Rated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did show up. Found out it was “rescheduled “ without informing me
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Two botched delivery/installation attempts.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two botched delivery and installation attempts, I’m so unimpressed.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
overcharged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was more than the mount. Was assured a refund if the extra work was not needed. Never got it !
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Can hang but not wire.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was able to hang the TV but was unable to hook up the sound system correctly.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
You do not get what is advertised!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I sent a full review in before and heard nothing in return
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
unhappy so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get a follow up. Too many machines. Bought a TV a month ago and it's still not running FULLY.
I would recommend this to a friendRated 1 out of 5 stars
Wall mount installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never on time, showing up hit and miss and do not have experience with different type of walls.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Came before the designated window
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They showed up before the designated window and then refused to come back out. I had to pay someone else to mount my 75” tv
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to share your thoughts with us. Being prompt is important and to be admired, but being too prompt--and then being unwilling to keep an appointment for being too early--certainly is not within our goals for stellar service. While we're happy to hear your TV was ultimately mounted even though it was by our competitor, we apologize for your having to cope with such circumstances.