Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible job done by geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very rude technicians, with wires dangling all over..
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service if you need to call in. On hold for over an hour to be be told to call back.
This review is from Basic TV Mounting - 55" and Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy with the mess left behind.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put power tools down on my coffee table and left a mess in on of the two rooms they worked.
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolute failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They showed up after multiple cancellations with the wrong equipment and then disappeared. I had to do the work myself.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to write this review and entrusting us with your TV mounting! We know how important it is that appointments be met, as it can be difficult to arrange your schedule to be home for them. We apologize if after multiple reschedules of your TV mounting, when they finally arrived it was with the wrong equipment. We understand you may have ultimately done the work yourself, though if you're still in need of assistance, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cut out hole by mistake then thried to patch up with silicone
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
hard to get geek squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wrong service men were sent 3x. I finally cancelled.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No one came out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever came out to mount it the tv at my location.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television continues to freeze while viewing stations.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Premium price, average service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They ended up providing the basic installation service instead of the premium I paid for
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasnotgeeksquadotherinstallerworkesforbsstbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Notverygoodjobcamehereverylatetvisnotsetrightonwallmounttheyrushedthisjobinahurrytoleave
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
3rd party did a crappy job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That was the last the worst experience I had with the 3rd party
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not level My wall is marked up Never again!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
36 DAYS NO TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY CHANGED THE BRAND OF THE TV. THE ONE THEY CAME WITH WOULD NOT FIT BY AN INCH. NO INSTALL.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad services, I do not recommend. They are not professional with peoples orders
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Mounting service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service, had such a hassle to reschedule my appointment
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Would have preferred better service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I previously submitted a review on the poor quality of service received on the installation—very disappointed with the overall service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not provided by direct Geek squad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third party service was very poor and not provided any suggestion , rude . Wires were not even made arranged .
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. I apologize for the disappointment as this is not the kind of service we aim to provide you. I apologize for any inconvenience or delay that this caused. We'd like to hear more and see if there's anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No tv was installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 different scheduling changes, no installation has been done
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
TV Stand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product with limited features Not recommended
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Still waiting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting over a month since purchase for the installation to actually happen.
No, I would not recommend this to a friend