Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
I will never use geek squad again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv was broke. I had to wait another week for replacement tv.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy got to my house late and was incompetent in doing the job
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Hole in wall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hole left in my wall is a lot bigger then the mounting bolts.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't even ask where I wanted the TV mounted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tech could've asked how high up on the wall I wanted the TV mounted instead of assuming.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for uploading your review, and for trusting Geek Squad to mount your TV,as we know how exciting it can be. Getting it mounted on the correct spot is certainly important. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not reliable during covid.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to hang tv myself. The inhome delivery came late.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
really - no remote?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not leave my remote! and cannot reach tech...are you kidding me?
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible scheduling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery issues made me waste days of work. They wasted 6 hours of my time
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasted money. Not worth it. Not worth it. At all.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Mount tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for heavy tv to hold but what we need couldn’t do it
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
You choked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don’t get it? Third time writing lousy review Leave me alone Former Customer
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Tv mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $350 for them to put 4 screws into my fireplace. That’s it...
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad wasn't able to install.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said the studs were to far apart in the wall.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Showed up hours late
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No respect for agreed upon window was exceeded by hours with no apology or explanation.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your experience. We believe that commitments should be kept and we most sincerely apologize for what was undoubtedly a major inconvenience. Should you have need, for additional assistance please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents never called Never showed up Had to call twice
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geeksdidn'tdeliverorinstall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeks canceled this order without my permission! Grr
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bestbuy is the worst.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up 3 times. Disgusting!!!!!!!!!!!!!!!!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible geek squad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor. 3rd party didn’t know what they were going and made a mess.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Pointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt connect everything because they forgot the mount
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting for TV Mount!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled twice! TV still not mounted. Still waiting
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
The service have not been completed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service have not been completed. They have not started are completed the jobs
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.