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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, clean installation, installers were very professional. Merchandise if very good quality too

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Wall Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad crew was very professional and helped us decide where and how to mount our TV for not only best performance but also saved us money on our TV service provider bill. They not only did a good job but helped make sure our new equipment was fully operational and showed us what we needed to do to access our system.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were so professional and so helpful! Answered all of our questions and had our tv up and going in no time!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very professional and knew exactly what they were doing. Cleaned up after them self. Gave us a lesson on the remote and tv, which we greatly appreciated. Highly recommend Geek Squad!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Spot On

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing. Just what I expected. Customer service was excellent. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Nice Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very on time, professional, courteous, and knowledgeable. Easy to work with and explained setup includeing call back days later to see if we had any questions. Offered to help even later if further questions came up. Both reps had experience in setting up both the LG 95NANO90UNA TV and Whalen Console BBXL54NV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan came out to mount our new TV, and did an amazing job. It looks fantastic and was done very quickly. He consulted with us every step of the way to make sure we were happy with the end result. I hesitated to spend the extra money for the installation service, but it was worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    GEEK SQUAD FAST AND PROFESSIONAL!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, courteous and respectful (slipped on the coverings that protect the client's home), and securely mounted my 55 inch TV to the wall in less than 15 minutes!!! WOW!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad For the win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and his partner were awesome. They did a great did with delivering and hanging my TV. And also sending a Best Buy rep to my house within hours to discuss my surround sound options and packages. All team members practiced safety with mask and shoe covers. I would certainly recommend the Geeks for service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job. They were very careful with my old 65” LG tv. They called ahead and were on time. They even mounted my old TV back on its stand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv 86’

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love quality of tv best deal I made picture is amazing and app

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They did a great job and didn’t take long to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to thank the guys that came to install everything they where great kudos to them

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Nice and professional technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were vert careful and professional during the installation process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my new wall mounted 65” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted a tv wall mount and new tv. They also connected and tested the other existing components. They were friendly, knowledgeable, on-time and did a reasonable clean-up.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Job well done!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional, knowledgeable and got the job done!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Sqaud Was Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, props go out to the guys that installed the tv mount, In wall power kit and 85” Sony TV. They told us exactly when they would be here. They measured for exact fit on our wall Without making a mess and setup the unit to work with our existing remotes. Professional service was truly their mantra. Looks great guys! Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Greek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were awesome! They did a perfect job installing the large mounting bracket and making sure everything was just right before leaving. Good job, fellas!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv to a 2” cultured stone wall above our fireplace. Although the electrical box prevented use of the telescoping mount I had purchased, they were able to successfully substitute a full motion mount.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great mount!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it was my boyfriend and brother who installed the mount and not myself, I would say it looked fairly easy for them to do. They had the TV mounted within 20 minutes. This mount is great because it allows you to move the TV from left to right, as well as up and down, depending on how you want the TV positioned.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome Geek Squad...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the agents arrived, they were unaware that I wanted the lines behind the wall. However, they said it wouldn’t be a problem and the would be able to do the job. All was going well until the cables wouldn’t feed thru the insulation. They worked VERY hard and they eventually finished the job. I can’t thank them enough for all they did.

    I would recommend this to a friend