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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 38,670 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I only deal with Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installation team is the best! They are detail oriented, make sure you understand the process and they help you set up your new TV with your cable and WiFi. They also make sure that you’re happy with the location of the tv on your wall before finalizing the installation. I highly recommend them versus using a Best Buy third party provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very impressed on how quickly Steve got my Tv mounted to the wall. He was very professional, on time and explained everything to me. I plan on using this service again and I hope Steve will be my technician.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Extremely greatful - Home Theater Install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad technicians who came out and did the installation were very friendly and helpful. They answered each of my questions and even when as far as explaining what they were doing as they prepared and installed the different parts.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Amazing So Fast and Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service! Dave was great, walked in and assessed the room, explained the best height, mounted it perfectly and then showed me how to move the mount and what tool to use to tighten it up. He took his time and even took a look at my other room for a recommendation. Great stuff!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my tv quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who mounted my tv were awesome. It took them no time to install. They were very polite, respectful, and efficient! I definitely recommend them and their services! I will be calling them again for all my future installations. Thanks again, guys!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job by Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to my house within the given timeframe and did a fantastic job, mounting my tv to the wall. They walked me through various reasons why they were doing things a certain way. In the end, my tv looks great where it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install my 70’ Samsung TV perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer Kevin was awesome! He walked through and downloaded the Samsung app on my smart tv and recommended a better mount for my tv than what I purchased. He had the mount on his truck and he started my refund and purchase for the old and new mounts right on site. He gave plenty of tips on the tv and when I told him I was mounting some smaller TVs in some other rooms he asked where I was mounting them in those rooms and he checked to see if the wall studs were compatible to those areas and put blue tape on those wall locations for me. I can’t remember ever getting better in home service than what Kevin provided. Excellent work and customer service all wrapped into one!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mounting of TV on outside porch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David with Geek Squad did a fantastic job mounting our new 55 inch Bravia TV on our outside porch. There was only one potential option for where this TV could go….and David made it happen! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vetty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was overloaded, I was served with care and respect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All i can say is the guy that came and installed my Tv and Mount did an amazing job and he knew what he was doing he was an experienced and professional he mounted my tv less than 45 minutes he even showed me the functions of my new tv with the magic remote and also put a cord cover so you cant see no wires great job Geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tech Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionalism redefined. The technicans knew what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied customer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many thanks to Geek Squad for getting our challenging tv mount installation completed!! We finally have our living room the way we envisioned when we first moved here in late April. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Very fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and cared about the work they were doing

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    instal went great,installer was prompt and did a good work.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond amazed at the professionalism, timeliness, and execution. Just had a sour experience with another mounting service install (Best Buy Third Party). I was so happy to get the actual Geek Squad. Ben was attentive, helpful, and the full representation of what I expected with the service. He even marked up the wall prior to installing which gave me the confidence needed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    85” Samsung TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up everything perfectly! I would definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were extremely professional, knowledgeable and friendly. They did a fantastic job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad perfect job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They expertly mounted our new Frame TV. They tucked the chord inside the wall, and the TV is PERFECTLY straight and lined up with the top of the mantle next to it. They were friendly and not in a rush, but did it exactly right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and did a great job and cleaned up nicely. Set all setting for a great picture.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service for bigger jobs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV with no issues. Quick easy and finished the job in a timely manner. They asked where would I like the TV mounted and hung. They also set everything to one remote. That way I would not have a bunch of remotes.

    I would recommend this to a friend