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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Super helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were super informative when things needed to be altered. They explained everything and even made recommendations for future attachments i might want to consider.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very Friendly and Efficient Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members arrived on time and were very good in installing a large flat-screen TV promptly. They also accommodated my request to hide peripherals like the cable box and Roku behind the set to reduce cable clutter. They even came back to straighten the set when it shifted on the wall mount. Although we did not need it, they offered to program remotes. They were very conscientious in cleaning up work space. High praise for this team in making installation easy.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad did an amazing job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were punctual,knowledgeable,efficient and I would highly recommend them to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Expert TV Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was great at their job. Professional and friendly, they installed it quickly and made sure I knew how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is our own personal tech dept.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Geek Squad client for years. We are moving and had a crew at our house today to take down two large-screen TVs from their mounts. The team arrived on time and were done in less than an hour, so we are all set for our move. The team provided excellent service, as usual. Geek Squad is like having our own personal tech department on call. We can't live without them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just simple. straight forward to install. easy to hang even large tvs

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    overcame challenge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was upgrading to a larger wall mounted TV so the mount was already up however the way the new TV was it would either be too high or too low. the place they could have used to move the mount had something in the wall blocking where the screw needed to go. They figured out a safe way to mount it in a good spot and waited for me to fill the hole and paint, after moving the mount for me. Great guys. thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mount team, awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came in, mounted my TV and took away the older one. I was skeptical first about the service (I had never done it before), but after the service.. I was extremely satisfied! I definitely recommend it and the agents that came by to mount the tv were extremely kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!! Well Done Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough good things about the geek squad team that came to my house. They are efficient friendly no their stuff completely. My television looks great. They did an amazing job. You can’t go wrong having the geek squad come and take care of your electronics for you they are amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my 65" TV. They were able to come out early (whited helped me out) and did an outstanding job. Installation and set up went smooth. They also ensured the mess cleaned up and hauled all the trash/boxes away.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install technicians were very professional, on-time, and able to complete the work within about 1 hour. Very good service and will continue to purchase services and product through BestBuy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad and or Best Buy staff were awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff that came out and mounted my 65" tv with the new tv mount I purchased were very professional and very knowledgeable. They asked me how and where I wanted it mounted , explained to me the viewing angles I could use. They were Truly great ambassadors to Best Buy. I was very satisfied with their workmanship, attention to detail, and respectfulness of my home. I would recommend them to anybody needing in home services. Thank you Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    T V installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installation by geek squad was very good very professional and good cleanup afterwords I’m very satisfied with their work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service, set up, and education

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was courteous and offered my two different looks for installation and explained the advantages/disadvantages of both. Once I picked, he quickly went about his work, showed me how to adjust the TV and even tucked away the cable box to improve the look and function. He cleaned up all the debris and left no trace he'd even been there. I referred him to my son, who later installed the same device at his home,

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 agents came out Super professional Efficient Awesome overall They did an outstanding job

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with the installation. Professional and made sure we were happy with each step.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great job. Very happy with the results.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to connect and set up our new TVs were terrific, very friendly, professional and knowledgeable. They did an outstanding job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Tv Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex & the other geek squad was awesome! I’ve had two different tvs mounted from Best Buy and this pair was amazing. They showed up on time! They communicated with updates on arrival time. They explained everything really well and I couldn’t be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome service, quick, effecient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my TV, connected what was needed quick, efficient, answered questions. highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Very professional!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional and completed the mounting in a timely manner and were very knowledgeable!

    I would recommend this to a friend