Customer Ratings & Reviews

Is a zero possible? I asked specifially if they could mount my 75 inch Samsung flat against the wall, hiding all wires. No problem. They came out...problem. Needed to have an electrician move the outlet up. OK. Paid an electrician to come out, moved the outlet, rescheduled for yet another Saturday. Different team, even though they assured me it would be the same team. No can do. According to this team, the electrician should have put the white box in. Called customer service, and yes it does say in the notes that all that needed to be done was move the plug, but still can't do it. In the end THEIR customer service suggested hiring someone else! So three weeks later, missed work time and too much cash...I'm back to square one. Unbelieveable! The worst.

The installers were knowledgeable, friendly and efficient.

I loved the easy appointment and checkout process. But they gave me an 8am-12pm appointment window. I cleared my schedule to be available and home during those hours and they showed up at 12:15. If you give the customer that long of a window(4 hours), I would expect the technicians to be able to make it during that time frame. And of course, once the Geek Squad left I noticed the TV was just slightly crooked. It's not bad enough to have them come out again, but just the cherry on top. Wouldn't recommend this service.

If I could give 0 stars I would. The level of incompetence from the geek squad team and best buy is unbelievable. We paid thousands of dollars for 2 big TV's and wall mounts and waited 1.5 months for them to install them. On the day of installation they were suppose to arrived between 11am-3pm. I drove from out of town to meet them and waited 4.5 hours for them and they never showed up. We didn't receive a text from the technician until 8:30pm and he was a total dick. We then had to wait another 2 weeks! Now on the rescheduled installation date they're saying they can't find out TV's! Seriously what is wrong with you guys? Now we're having to wait for a full refund after waiting 2 months for the installation and losing several hours of our own time. Do yourself a favor and do not purchase anything that needs to be installed by this group of incompetent individuals.

If I could give them 0 stars, I would. If you're looking for someone to just mount it onto the wall and not do anything extra, then feel free, but in my opinion they do not deserve your money. I paid for premium mounting services over a fireplace, but was immediately informed upon their arrival that they can not cut into walls to install the in wall setup kits or anything else. (let me be clear, it is dry wall in front of my fireplace so it actually is not complicated). Basically because there wasn't already an in wall setup for hiding cables there is nothing they could do. Why would I hire them to hide cables if it was already installed into the wall? It was a complete waste of my time. After addressing best buy with my concerns they seemed to think that because the tv was put on the wall and they attached my cable box and dvd player, that was enough to justify that the premium service was complete, even though there is not a single wire hidden in the wall. I could have done that much on my own. After buying a home and dealing with all of that chaos, this was by far my worst experience with ANYTHING in regards to setting up my home. Save yourself the frustration and stay far away from their tv mounting services. Beyond horrible experience.

Paid 200 to have tv installed on a Best Buy bought bracket. The installer missed the studs, and after some use bracket started coming down. Since it was past 90 days no work guarantee. The job wasn't done right to begin with and to fix it im beings asked to pay again. Beware of poor workmanship.

The original team didnt program Tv properly. Software out of date. Samsung replacement was handled much better, though late for appointment due to too many prior calls. I had to dismount and remount myself. Fortunately, Slava helped me w remount.

If you are going to use geek squad make sure you look over your TV and take pictures if you have too. The service tech was trying to sell me everything in his truck to compete the job even though I had the right mount that Best Buy recommended for my TV size. Once the job was done the service tech notify my that the TV had a scratch on the lower left side of the screen. That scratch was not there before he touch it because I look it over to make sure of no damages. Long story short, they couldn't do anything about the damages.

Worst experience of my life trying to get televisions installed. They use a third party (Manada) who has missed FOUR appointments. The original appointment was for 10-27. Did not show up during time frame expected (7-1). Called me late afternoon to tell me they weren’t going to show (no kidding). Said they’d be here the following Monday. No show on that one and no call. Then I had to drive to the BB store (30 minutes) because they don’t take phone calls. BB then rescheduled for 11-09 (7-1). No show. After I called and spoke to someone in S. America representing BB, I got a call from the technician telling me he couldn’t do the job by himself and that he’d have to wait until 11-15. At this point I don’t know if they are coming or not. Total nightmare!!

It was not properly described the agent that connect does not mean connecting to the 7.1 channel system that we already had installed. They just mounted the tv.

Purchased a 75' TV and scheduled it to be delivered and help with getting it set-up. First of things it took a week and a half to get it delivered and set-up. I have the $200.00 a year Geek Squad Plan to help with those issues. Once the the TV got here I noticed it was being set-up with some other company and not Best Buy's Geek Squad team member. A secondary company I guess. Any way the TV was creaked in the front. They left here and said someone would be getting back with me on getting another. Waited for two days and never heard from anybody. I finally got a hold of someone to reschedule with getting another TV. again, another two workers from a secondary company showed up with another TV. Again after taking this TV out of the box it was creaked as well. Was told someone would get back to you to get another TV delivered. No one called and I tried for over 12 hours to get a hold of someone at the Best Buy Store with no luck. Finally I called the main Best Buy Company which took over 2 hours to get with anybody with my issue. Company/person was not really concerned about my issue in with I was more concerned about not getting an actual Geek Squad person in which I paid for several months ago. To get the new TV I was told it would be another two weeks before everybody could get out to my home to deliver it and set it up. So, I'm planning on going to Costco and Sams to see if I can get maybe better service.

The dude came out and was mounting my very large 85” TV when the mount made a loud crack sound. The installer had a look of panic on his face. He was checking out the mount when the top of the tv fell forward on the swivel. He caught it with his bare hands on the screen. This was painful to watch. He noticed that it was way off center and the weight distribution was off. He centered it and pushed the TV flat on the wall and locked it in place by tightening the mount. He told me that the TV was too heavy for the mount and I should not use the adjustable function. After he left I noticed that the TV was no longer level. It also occurred to me that I spent an extra $285.00 for the recommended adjustable mount that I now can’t use. I was convinced that the mount had been compromised and I should be able to adjust it. I filed a claim and explained that the guy they send needs to bring a new mount. Of course they sent a guy with no mount. He looked at it and left. They then sent another guy about a week later with a mount and he installed it problem free. I do appreciate the warranty service, extra unnecessary appointment and all. Then about 3 weeks later I receive a confirmation for my service appointment. I called and was put on hold forever just to tell then there is no appointment. I then get a phone call from the technician confirming my appointment time. I told him not to come as there was no appointment. I have since received multiple requests to review the service that didn’t happen. OK, if you insist.

Initial site visit by Magnolia services who saw area where TV was to be used/hung. I additionally took photos and gave them to dimensions of the box insert on the Fireplace wall. The frame TV was unable to be hung due to the size of the frame box. Very disappointed in the overall services, Magnolia rep recommended what to purchase and sold me on their services. Unable to use and hang TV had to return it still pending a refund.

If you want your work done properly and effenciently by Geek Squad, please ask for their agents. After many months, the regular Geek Squad couldn’t/didn’t know what to do with the wires on my mounted television. They didn’t keep appointments, etc. Finally the Geek Squad agents came and fixed the wires without a hitch. Now, I would gladly give the agents a five star.

I have already reviewed both the TV (excellent) and the wall mount (very good). Now, please quit nagging me to review them again.

I purchased my 85” tv on June 20 th the first two appointments the Geek squad were a no show. Then the next appointment a geek squad truck showed up w a Driver only. I asked where’s your helper. He was by himself. I had to help him take the 110lb box off the truck and carry it upstairs. He wasn’t a technician. So the tv was not programmed or hung on the wall. Another appointment was made for mid November and the technician said I needed a different mount which I purchased from Best Bbuy and set up an appointment for 11/29 . I received an email on 11/26 confirming my appointment. I took off from work again for the install and at 7:14 am on 11/29 I received another confirmation of my appointment for 2-6 that day. I called at 12:00 to check on my appointment and the rep told me they’d have to reschedule and had no answers for me . I spent the next 2 hours on multiple phone calls with no resolution. I spoke w another rep and he was sending an email to the store as I could never get in touch with anyone from the store I bought the tv or my Total tech services from. I’m still waiting for a callback for the past 3 days now. My TV is still not hung on the wall after 5 months!!!!

The lead guy was unprepared, tired and crabby from the start. They were 2 hrs late and said they had 2 more service calls to complete after ours. It seems to us that their workload is too much and that reflects in their attitude towards their clients and their job in general.

Bought an 82" TV, had the installation scheduled between 7:00am-1:00pm. Day of the installation contractor called at about 11:30am said he would be late, then arrived after 2:00pm in station wagon and just one other person, not even sure if he had the TV upright the way it is supposed to be. Comes up to the third floor, already doesn't like it, looks at the flush mount I purchased, doesn't like it even more, goes back down to discuss with his boss... Then comes up with the excuse that he doesn't want to do the job because he will have to pay for any damage to the walls bringing the TV up to the third floor, and that BB should send geek squad instead of a contactor. Now I have called BB 5 times already and every time I get the same answer that the geek squad rep will "take care of me" which doesn't happen, and now I am in limbo, since I don't have my TV that I paid over four grand including installation and mount, and I can't cancel the order. Terrible customer experience so far.

These guys did not know what they were doing. They could not find the studs. I let them use my stud finder and had to show them how to use it. I paid for Best Buy ad on service to route wires behind the sheet rock and they said they did not know how to do that. They needed a lot of our help. Tv ultimately was not mounted centered on the wall as we requested. They left the screws loose in the mount to tv. They disconnected the cable box and forgot to reconnect it. Then could not figure out why the TV did not work. Very disappointed. They were totally clueless. Avoid at all cost.

I purchased total tech suppoort in OCT 2020, I have had nothing but headaches from the Geek Squard that services the Killeen Fort Hood area. The incompatance is mind boggling. I have had individuals tell me to purchase items only for another geek squad member toell me the items is wrong. I had an istall performed on saturday the 15th of May that I prepaid for a month earlier. the geek squad came she insalled my reciever to my bose accustamas she trouble shot why the base speaker would not work fo mor than an hour couldnot figure out why we were about to unistall the reciever when i realised she had never plugged the base speaker in. They left without explaining how to use the equipment and charged me an additional 39.99 foor an HDMI cord that she never told me she needed and used when i had several HDMI cables already avalable in my home. I only found out i had been charged when I recieved an email after they had left. I called the geek squad only to be transffered more than 7 times and kept on the phone over an hour to be told than a manager would contact me on Monday ot Tuesday about the situation it is now Thursday and still havnt heard from anyone. I called again today 20 May only to be transferred repeadily from person to person only to be disconnected from. Terrible customer survice after the sale. I cancled my auto renew I refuse to pay someone to recieve such horrible treatment.