Customer Ratings & Reviews

Service was great my only compliant was that the price that was told to me me was way different after service was rendered.

Was very impressed with the installation. Professional, knowledgeable!

I can not say enough good things about our installers and the job they did. Seamless, clean, professional, etc. However, it’s too expensive in my book. We purchased 4 mounts and wanted them to install all of them. But the price prevented us from doing so. We opted to have the largest installed and am glad that we did. I think that for a tv the large and heavy having someone with a lot of experience can never hurt. But there should definitely be packages for multiple TVs and the staring price for one should be lower. Our 1.5 hours worth of relatively easy work should not be so expensive. But if you are good with the price the service itself is fantastic!

The technician expertly mounted our new TV with the heavy and sturdy wall mount. He was very polite, focused and careful, instilling the necessary trust in us that our precious TV was safely attached to the wall via a swivel mount. He also checked that all the settings on the TV and the connections worked properly, nicely organized the cable mess and synchronized the remotes.

the agents that came to my house went way above and beyond. They came just before the covid closings. It took two of them to mount my TV. Had it ceiling mounted, with soundbar bracket to hang underneath. Bought parts from Amazon but these guys did everything they could to get my TV up, and they did. The soundbar bracket they tried but just couldn't make it work. They were great to talk to and very informative definitely would recommend.

The two guys came and installed my 75” tv very professional. I didn’t know that the mount was not included in the package. Thankfully the guy called me the day before and asked if I had one. I told him no and he asked me what I was looking for and he would bring one and I said I don’t know something cheap lol. He said ok and brought it with him the next day. I’m very happy with the experience the geek squad gave me. Thank you geek squad

The geek squad were helpful in setting up my new tv. They made sure that I could use the tv remote correctly and took away all garbage including the old tv.

no difficulty hanging my TV. Made sure everything was working well and all questions answered.

The agents delivered my new TV, carefully unpacked it and set it up very quickly. They then connected it to work with my existing receiver and sound system. Last, they showed me the available features and apps on this TV and how to use the remote. They were very professional and courteous.

Prompt, friendly team. Worked quickly, efficiently and very professionally.

I purchased geek squad protection when I purchased a tv around Christmas time. Soon after my computer started acting up and I was able to bring it in and get it fixed for free. A few weeks later we decided to upgrade the TVs in our home. I was able to save an additional $50 on my tv, and have it mounted for free because of my membership! It’s been a very fruitful investment for me thus far. You all should get it.

Very courteous and Professional. Did a nice job in mounting the corner TV wall mount. He also secured my Apple TV box.

He was Prompt He was friendly He was knowledgeable He was efficient He was well groomed

the crew was prompt and effecient in their task. synched all the components as requsted. The installer had a trainee with him and was very instructive to the trainee to ensure he knew what to do in the future. THe installer was Kyle Johnsona and I appreciate his professionalism and efforts. Everything works very well

Agents mounted TV and helped feed wires through wall. Was in renovation and had prepared for TV, but required some challenges getting everything to fit right. Agent was professional and polite--very impressed. Will say that was assistant to agent and he just played on his phone during install except for hanging TV. Was a little weird as I could see he was on social media, etc. But very happy with service overall!

I bought a large flat screen TV which needed to be mounted on a different wall. Best Buy technician Dave arrived promptly at 8:00 a.m and was prepared for every situation that we had. He was also very organized and methodical to make his work quick and seemingly effortless. He went above and beyond to ask what I wanted to know and if I considered other options that may work better. The absolute best, Thank you!

These guys were great. Very prompt, cordial and listened to what/where we wanted the wall extension socket, tv wall mount placed and they worked through the obstacles. Completed whole project in less than 1 hr, including instructing us in using the product. Have used Geek Squad in our home, multiple times, in 2 different states w/ very satisfying results each time.

Install technicians were very professional, on-time, and able to complete the work within about 1 hour. Very good service and will continue to purchase services and product through BestBuy.

The tech that came to mount my televisions was nice, knowledgeable and professional. He allowed me time to decide the exact location of where I wanted the televisions placed on the wall. He gave recommendations and his opinions, but allowed me to make the final decision. He programmed the remotes, and completed any required configurations. He didn't get a 5 star rating because I noticed an extra hole, the size of a nickel, behind the television in one of the bedrooms. It's behind the screen so I didn't see it until after he'd left. I see wall patchwork in my future. Overall, this was a good experience, and I recommend this service.

Service was good. One technician called in sick, but the person who came was able to get the job done efficiently. The in-wall outlet was not installed because of an obstruction in my wall; however, this was no fault of the technician. It only caused some holes in my walls that she patched with the spackling I provided.