Customer Ratings & Reviews

The geek squad are very meticulous in their mounding of my TV and I do appreciate the Their promptness. And they cleaned up the work area after the installation. I am very happy with the guys that came for the installation!

Your in-home service was excellent; the team was engaged, creative, problem-solving and practical. They did not just identify problems and throw up their hands. They figured out the solution and came back the next day with the fix. Impressive.

Very professional, friendly, and quick. I purchased the tv and mounting parts and they put it all together. They offered me an option to hide the cords which has worked out perfect! My only concern was in good service fashion they gave me “customer gets what customer wants” but due to my inexperience, they were going to let me mount the TV way too low until my friend dropped by and saw the error. Good catch on her part. After getting my tv console, the tv still needs to be raised 4 inches. I wonder what it would cost to come have it adjusted? Hmmm

The Best install and removal ever. The Geek Squad team was just awesome. Their care and concern for my TV and residence was top notch. I usually due these myself, but for price with this delicate large panel install it was so worth the price. Great job and top notch people.

I know many people have bad things to say about there service, but for us, it was EXCELLENT. The 2 guys were very detail-oriented and carefully installed and configured our new TV and sound system. They also carefully mounted an older TV in our bedroom. They were very careful with everything and did an excellent job!

Our tv was delivered, mounted and set up by the agents. Definitely worth the cost paid. Timely service and helpful information with set up. Would definitely use again.

We determined that the wall wasn't strong enough to mount the TV we'd selected and instead chose to build a shelf instead. The Geek guy was helpful and patient, returning to finish the installation after we'd had the shelf made and to troubleshoot a few issues with the cable modem and remote.

My GEEK SQUAD was so nice. They called ahead to let me know when they will arrive and were very prompt. Very knowledgeable, quick, clean and answered all my questions. Set up my Wall Mounted TV and my add-ons: antenna and DVD. Gave me a run through of operating my TV and DVD. Showed me features of SAMSUNG. One of the Squad lives in my city and was able to troubleshoot common problems.

Terrific job by Best Buy Installer. Geek Squad came out to look at the installation at time of purchase of the Sony TV. Geek Squad made sure the TV would fit the unusual spot I wanted to put it. Also recommended I buy a mounting bracket from a 3rd party (not Best Buy) to save me a significant amount of money. The installer came and mounted the tv perfectly. Thanks Geek Squad and Best Buy for great service!

Jose and his helper did a great job. I highly recommend Geek Squad Installation and Mounting! This service is free to Total Tech Members who buy NEW TV's at Best Buy and is a great deal. Oh, and make sure you request Geek Squad when you set up the install! Jose is an excellent installer and Marcus, the Store Manager in Irving, TX is awesome, too! Thank you.

The agent installled the mounting bracket, mounted the TV and installed the power extension and cables from the TV to the cable box and sound bar. The agent also set up my cable remote to be able to control the tv and sound bar. He cleaned the mess made by installing the power extension unit and took the TV box with him. Highly recommend this service if you are looking to mount your flat screen on the wall.

The first time they came, one installation went great. the other had a problem that was not their fault, so they had to come back. But they set up the needed upgrade purchase and the second installation went fine.

The agents did very good job of installation and very efficient service

We have a remote A/V closet, with A/V equipment connected to the TV with HDMI extenders and CAT 6 cable. Our old TV lost the picture, or so we thought. We bought a new TV and Geek Squad installation but experienced the same issue. The Geek Squad rescheduled another installation visit with Michael, the "Double Agent" home theatre specialist. Meanwhile, I purchased new equipment, upgrading the extenders to 4k, ARC capable, and a new receiver, to try and cover all of the bases. It was determined that the A/V receiver video processor was the culprit. The local BB store, the local Geek Squad, and national Geek Squad help line team were professional and diligent to help me solve the problems with my system. So much so that I was worried that they might add additional charges to my install. They did not. They turned what could have been a very frustrating experience into a good one.

Fabulous work, very knowledgable. TV was installed on wall quickly and all stations were programed, and then we were taught how to access channels.

Very quick install very professional very polite. cant beat that there insured

The Professional installers arrived on time and were very professional and knowledgeable. They opened up my products & mounted my TV very quickly. They even cleaned up after themselves. I would definitely choose them again! Thank you so much!! I am considering ordering another TV and getting the same service again within the next 30 days.

They were super informative when things needed to be altered. They explained everything and even made recommendations for future attachments i might want to consider.

The guys who installed/mounted my TV and soundbar did such a great job! They were incredibly through and made sure everything was done correctly. Next time I buy a TV and need it mounted, I will definitely use the Geek Squad again! Great experience!

The agents usually set up home security systems, so the were unfamiliar with some of the setup items, like setting up Bluetooth for my AirPods. They did do an excellent job installing the support bracket, in-wall hidden wire ket, and connecting to my cable box.