Customer Ratings & Reviews

The tech was very efficient and professional. Easily explained the use of the TV. Setup the remote and explained it functionality.

Geek squad installed the wall mount and connected my 55inch Samsung TV to it perfectly. Service was completed quickly and satisfied with the result.

Extremely professional and efficient, easy and not a pain

The Geek Squad was on time,mounted the TV connected the sound bar and showed me how to use the TV's app to setup. Very pleasant and took out all the boxes.

I really had an awesome experience, the technicians arrived on time and they explained everything to us and they mounted a 70 inch tv for us and there expertise should not go unnoticed.

The agents mounted my TV and connected it to all my devices. Very Professional!

We had 4 wall mounts and 4 TV's to be installed. They worked as fast as they could and did a very good job.

Great team and great precision. They went above and beyond.

For the money spent on install, we didn’t think it was worth what they did. They literally came, hung the tv and left and we’re out the door in maybe 10-15 mins. We were hoping they would help us run cords to all of our equipment, and make sure everything was up and running, but they stated “this was just a basic install”. They were friendly enough, and they wore protective foot covers which was appreciated to protect the floor. There’s not a “maybe” option where this survey asks if you’d recommend this geek squad service, so I’ll say no, but it would only depend on your capability. If you aren’t capable of hanging a tv, use them, but if you’re expecting more help than that, I’d say you’re better off doing it yourself, and will save a decent amount of money.

Nathan and JC were great!! Very nice, friendly and knowledgeable. They did a great job mounting my tv.

The colors are possibly OVERLY BRILLIANT... not totally true to life. But lovely TV and worked like a charm. We had Geek Squad install - very professional and efficient.

The agent mounting my tv to the wall did it so easily and quickly. I had had a very frustrating in store experience, only to come home and open the box to a cracked tv. I was losing my faith until the gentleman installed my tv. He was kind, professional and efficient.

The agents did a great job on a pretty simple install and took the time to program the remote which in this case was huge. On a separate reinstall a week later of the old TV by a contracted crew -the crew never showed up. Don't settle for a contracted crew. I tried calling CRST home solutions (the sub-contractor with a one star rating), but gave up after a half an hour on hold. I had to go back to Best Buy to make sure I got the geek squad crew.

Service agents did a fantastic job mounting a 75' TV to the wall with the TV mount I provided. They were quick and thorough with connecting and setting up the TV to the AV Receiver and Direct TV.

The Geek Squad crew were prompt and very efficient, installing a large and heavy TV on the wall.

The agents mounted my TV with precision and swiftness. Very professional and knowledgeable. Made sure I was very happy before they left. Highly recommend.

Overall experience, was excellent. The techs are very efficient and knowledgeable for the installations.

Alex & the other geek squad was awesome! I’ve had two different tvs mounted from Best Buy and this pair was amazing. They showed up on time! They communicated with updates on arrival time. They explained everything really well and I couldn’t be happier.

It took the agent longer to get to my house than to mount the TV. He was done in seconds! Super professional and really cool guy.

They were quick and easy to get my TV installed. They were very nice. HOWEVER, The one issue I had is that they charged me another $50 in cash and wouldn't provide a receipt to mount over our fire place, even though above the fire place is normal wall. There is no brick there or other things that makes it hard to install. I felt like I was getting a little duped. I tried calling the Best Buy line and was on hold for over an hour, who said I would potentially have to send them away and rebook the appointment. There was some way around that but after over an hour on hold, I gave up. I just wanted the TV installed.