Customer Ratings & Reviews

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I have used the geek squad services ti have 2 TVs (a 50" and a 75"). This was with 2 different installation teams and both were excellent. The one who did the 50" installation which included mounting and setup also had ti add a plastic wire conduit running down the wall to hide the wires from the TV. He did a very neat job. The team that did the 75" spent a lot of time with me adjusting the height and position of the TV for optimized viewing. Both teams were polite and efficient. I would highly recommend the service.

My geek squad crew was excellent. They wall mounted an 86 inch TV in my family room. When they opened the box they noticed the screen was cracked. They apologize profusely for the mishap. I told them I understood as it was not their fault. They rushed to the store picked up a brand new one and came back and mounted it for me. I really appreciated their follow through on ensuring that my needs were met.

Courteous, professional, and go above and beyond. Definitely would like these guys to install future TVs.

excellent prompt & professional service everything is working

The 3rd party service arranged by BB was amazing. They were in and out in 30 minutes. They delivered the TV and installed the mount I purchased elsewhere professionally and perfectly. They took the time to level it and show me how it worked as it was clearly a mount they had used before. I would absolutely recommend John and Byron again from Mastek

Under the current COVID conditions, I had my new tv & other accompanying equipment installed by the Geek Squad team of Matt & Michael. They were AWESOME! Their professionalism, attention to detail & commitment to extreme safety during the pandemic conditions was exceptional! Everything was installed to my expectations, looks great & works fabulously! Thx guys for a job very well done! I highly recommend they send you for the next time I need Geek Squad support for my devices.

The agents installed my bracket n tv with sound bar and set tv up. They were well knowledgeable in all areas, professional and very friendly. I was impressed.

I recently purchased a 55” TV and decided to have the Geek Squad mount the TV and do all the hook-ups. The money was well spent. The installers arrived at the appointed time and went right to work. The end result is just about perfect. The TV is wall-mounted, the Geeks did their work quickly and efficiently, cleaned up after themselves, programmed the remote and were gone within a couple of hours. The Geeks were friendly, polite and did everything necessary and they made sure we were comfortable with the installation. Great job!

What a good team of installers. They put everything in place, set it all up, answered our questions and did so quickly and efficiently.

The Geek Squad agents knew exactly what they were doing. They installed our TV quickly and right the first time. Then their instruction was fantastic. Simple easy to understand instruction and we knew how to control our new TV.

Great advice and an even greater job! The installation was on a tiled wall which proved challenging. However, it was handled by the team with both competence and consideration.

Very Professional, Fast Expert , Clean Instal !!!!

The agents were great! Installed tv and set up my preferences and apps! This tv was an exchange from a previous purchases Sony that continued freezing and shutting off. We upgraded and paid the difference. Best Buy was amazing and took care of everything! Will always shop for electronics here. Installation was seamless.

The agent that delivered and installed my TV was super! He was friendly, knowledgeable, and extremely helpful. I had a lot of questions! He also cleaned up everything and took it with him. I don't know if it's something he did or if it's the nature of the beast, but it now takes me both my TV remote and my cable remote to start the TV. That's my only complaint. Otherwise, I was extremely pleased!

The agents were very nice and mounted my tv very quickly. The mount was already up when they arrived. They plugged in the power cord and also plugged the tv into the cable box. I felt $199.00 was a lot to pay for just that. Had I known in advance that was all that would be done I would have saved that money and invested it in a more expensive tv. I am an elderly person who isn’t really tech savvy so I had several questions about the tv after the Geek Squad left. It would have been helpful if they had stayed a bit longer to explain a few things.

Excellent, professional service. Everything was perfect. Installers took all the time necessary to explain the features.

My husband and I buy our large electronics at Best Buy, so we can get the Geek Squad Team. They are great at installing large TV's and it there is any problems they are great at repairing the TV's. A couple years ago the Samsung TV we purchased could not be repaired, so they gave us a full refund. We purchased a new TV for free. They again just installing our new state of hte art 4HD Sony TV. They wore Covid-19 protection and were very professional and lnowlegeable.

These guys are very knowledgeable. They help me work out so many kinks that I had in my system they made my system sound like I was at the movies when they were done I recommend them to everyone. They were nice polite and cleaned up when they were done.

The service and installation was great. Tech was knowledgeable and throy