Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    COMPLETE SATISFACTION!!!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team installed my wall bracket, TV, sound bar, PS4 Pro, 4k DVD player with precision, accuracy and professionalism. They even ensured the components worked correctly and that everything was configured to the wi-fi. They even took the time to show me how to configure a blu-tooth device. The Geek Squad really cares about their customers. I definitely will be using them in the future! KEEP UP THE FANTASTIC WORK!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great install from Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I had Robert & Oliver out to mount my TVs. They actually did 3 total, and wound up coming back out to readjust the height a couple of weeks later (which was my fault). Very professional and made some great recommendations along the way, like buying wall rated HDMI cables to hide. They installed those on a return trip

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast install!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put up a wall mount and installed my son’s new television in no time, showing him how to work remotes, etc. great service I have used many times.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Very Professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installers were very knowledgeable and professional. This is why I buy all my electronics from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents moved a tv from my living room to bedroom and mounted on the wall. Installed a new larger tv in my living room, connected dvd player, soundbar and fios. They were very professional, respectful of my property, extremely knowledgeable and quick. They cleaned up what little debris there was.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work by this Geek team!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received excellent service from the tech team that came to install: Gillo Moore and Lawrence. Organized and efficient, gave us good solid guidance and, left the place clean and devices all working and well installed. Thank you! Peter Simon

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Lacey of the Geek Squad is THE BEST !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On Oct.28, 2021, Lacey from the Geek Squad did our wall mount for a new T.V. She also adjusted other T.V. Comcast boxes and handsets. Additionally, she was incredibly informative and explained many things to me and encouraged me to call her if I needed any help. Appointment was conducted in a timely manner and I was given updates before. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Miss Astrid

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Gerk Squad service was great, they come to my place the two of them and they install my tv Sony of 75” and looks great in my bedroom, they teach all the way to used my new tv and when they left I was very happy with this gentleman workers, I really recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad geeks were great in setting up my wall mounted tv & the sound bar I bought for it. Unfortunately they didn't mount a speaker in a wall not fully setting up the sound bar to my tv. I'm having difficulty hooking up wires with speaker due to loss of manual dexterity in my hands. It's very frustrating because I used to set up stereos with no trouble in the past. Still though, what they did was great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The geeks rule !!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They accomplished a tough installation with minimal hassle. They are great !!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a My Best Buy Total member so this service was no added cost. I was a little skeptical I wouldn't be charged extra but I wasn't. The installer worked quickly, installed the tv mount, in-wall cable concealer, and my tv pretty quickly, without any mistakes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Expert installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, fast and expert installation; fine tuned the sound and picture

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my tv quickly!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted my TV and walked me through initial set up easy installation and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Wonderful service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and setup was flawless. He was knowledgeable and helpful I would use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installers ZR Company LLC are the best.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were extremely knowledgeable and precise. Great experience. I would recommend ZR Company LLC to anyone who needs professional installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steve installed my TV very quickly and efficiently

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad - Steve, was very professional and efficient when installing our new 55”TV on the wall. He was very respectful of our living room, and careful not to make a mess, and cleaned up after himself. He explained everything and made sure we understood what he was saying. Was very pleased with his service!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Professional Service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We utilized BB's service to wall mount a 65 inch TV in a small conference room at our business. The installers were prompt, notified me when they were on their way, and completely professional. They were very friendly and followed our directions well. The job was completed quickly and very well done. They took precautions to minimize dust and debris and then thoroughly cleaned up everything when they were done. We Highly Recommend using this BB service!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    TV Setup with PS5

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Knowledgeable and timely. Knew everything about the product and how it works.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Well done Geek Squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did an excellent job. Tim was very knowledgeable and thorough in his work.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Edward was great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edward was great! Everything was great. On time, fast, efficient

    I would recommend this to a friend