Customer Ratings & Reviews

It took 3 attempts to get my installation done. On the first try, the third party installer was very thorough and knowledgeable and spent over 4 hours trying to get my TV right. He played phone tag with customer service and personally went back to the store to get new mounts. Ultimately he stated that he did not have the authority to get my job done. He specifically stated that I should get the Geek Squad to do the job and not the third party that the Geek Squad assigned to me. The second time I specifically requested the Geek Squad, yet a third party was sent again at the improper time. The installation was incomplete. This again required me to make multiple calls to customer service to try and get a resolution. Finally, I was able to get the real Geek Squad in and everything was done correctly. I had a second TV installed the next day with the Geek Squad that was absolutely excellent. The only thing missing was a call back from the Geek Squad. I would have informed them that the set up caused my TIVO to overheat and shut down. I rearranged this myself so I did not need to have them come back. Bottom line is that if you have a very simple installation, the third party installation is fine, but if there is any complication, only the real Geek Squad can correct your situation efficiently. In addition, never call customer service with a problem. Go to the store where you can speak to a member directly. Even that can be a problem as I had to go to another Best Buy to get someone to send the real Geek Squad to service me. My rating is the average of the poor overall service I received, not the last visit from the Geek Squad which I would rate just short of perfect. It took 4 weeks to get things right.

The agents arrived on time and totally set up the TV and showed me how to use the remote. Very courteous agents willing to take the time with me to explain everything. Only drawback is they are not allowed to work on electrical outlets as they could not relocate my wall mount so the TV sets too low and I will have to rehang the TV myself

Great! Two ppl came and they were very kind and helpful. They knew what they were doing and ran back to their van a lot to get what they needed to help (there was an issue w power source). Each time they ran in and out they put on their shoe covers which I greatly appreciated since we are a no shoe household (and I didn’t tell them). They also didn’t smell! : ) sometimes I’ve had installation employees smell like cigarettes, sweat, etc - but not these team members!

The agents called to verify appointment which is ware these days. Wanted to verify instillation as no wall mount purchased. I text to confirm that it was just a delivery. Both techs were professional and knowledgeable of features and setup went smoothly.

The guys was really professional and was on time. They also sold me a better quality tv mount for the same price

The Geek Squad installed our new 65 inch Sony TV. They were very fast and professional. I really like tools they use to locate the studs, then set the screws. So glad I didn't try to do it myself. Plus, after we got some new furniture, we needed to move the TV about 10 inches. Thanks to being a Total Tech Support Member, it was a reasonable charge to get them back and move it. Once again a timely install and professional.

Best installation ever !! They knew exactly what they were doing. Went over everything with us before they left . Very friendly and knowledgeable . They answered all our questions and we weren't rushed. Highly recommend these two for an install, you won't be disappointed.

The tv looks like art when not in use and I couldn’t be happier

The folks were very professional and prompt. i was pleased with their work but not with being able to hide the power cord as was promised when I purchased the product. I am still waiting on the Best Buy store to contact me to resolve the issue. The Geek Squad executive called me and told me the store would be contacting me.

I definitely recommend this, no matter how much you think installation is easy and you can do this yourself, those guys have gadgets and stuff to get the job done perfectly with NO DAMAGE and ONG they can hide all your wires and give you advices on how to take care of your device to last even longer , I love it

Very awesome Service and was set up quickly . Thanks Geek Squad.

Nick and Jessie did an awesome job. It was very apparent of their install knowledge and experience while doing the job. In the end my TV looks great hanging on the wall and works awesome. Thank you Nick, Jessie and Best Buy Geek Squad!

Great service. Conscientious install. Very knowledgeable about products. Everything set-up efficiently.

They did a good job in the installation of a new 65" tv, wall mount, sound bar, and 24" tv. They handled the xfinity remotes well and helped install several streaming services too. Two minor issues were that the cable box that he mounted to the back of the 24" tv is now falling off after just a few weeks and they did not have time to explain how to adjust the sound bar to better pick out dialogue from the background music and noise. I guess I expected more for the price!

The agents were helpful and creative in installing my Samsung Frame TV. They were apologetic about the fact that Samsung does not disclose the cords and boxes which are part and parcel to the TV in its marketing; unless special measures are taken, the the cords and boxes must be installed and visible outside of the frame, meaning that the Frame looks like the TV it is, not the artwork it is supposed to resemble. The agents worked around the problem and did the best they could to minimize the appearance of the cord and box in installing the unit.

The agents who came were respectful of our home, quick in mounting the tv and very knowledgeable. They were on time. They answered all questions and provided great service.

I was a little hesitant with getting this service but when your getting the best tv we agreed to provide the best install. The Squad came a little late but not interfering with our day after all it was the start of the football season YEAH!! Excellent install and good connect going thru every step and even remounted the tv they replaced going the extra step!!

The Agent installed the mount quickly with no problems. He was nice & knew what he was doing.

Was very professional and knowledgeable. They asked me to to make sure I was completely happy with the installation and the placement. They wanted to know if there was anything they can do or any questions they could answer before they leave and made sure that I was 100% happy gave me a contact number to call if I think of anything or changed my mind about the placement.

They mounted it perfectly and super fast. They were also pretty cool people. I love how you’re able to move the tv to the left and right for the perfect center and if you like it a little tilted you can too.