Customer Ratings & Reviews

we had a miscommunication at first. 2 guys came from the geek squad took down my old tv and put up the new one. As they were packing up bc they thought the were done and I said it’s supposed to be on a moveable mount. The store forgot to give me the mount and charge me. So they left I went back to the store got the rack and Naomi came on Sunday by herself took the tv down put on the bracket and tv and it was fine. Except we had a mis communication and she had hooked my sound bar up directly to the tv and I wanted it separate from my cable. I wanted it as a separate entity. So I. Called back and she came back and fixed it the way I wanted it to. So at this point I was a happy camper UNTIL I went to use the sound bar that night and I couldn’t get it to work. Called the geeks to come back out . The day which was Monday I got a call from Naomi saying that they have nothing to do with the sound bar she told me to hold on as she was looking through the book and walked me through some steps and WALA FIXED. ThTs why it pays to buy the total Gerk Squad protection. The end

Victor had to remount the existing tv mount as the mounting holes on the new one would have made the new tv to high. He did it quickly and now the new tv occupies the same space as the old one. I thought this could be to complicated, he breezed right though it. I am very happy with this installation.

We chose to purchase this because we bought a TV from Best buy and wanted to have it mounted the same day it arrived. The guys that came out to mount my tv were awesome. They showed up on time and worked quickly. They also dialed in all the settings and got it connected to my wifi network. They went over everything, explained the remote, how to get around, etc, They also cleaned up everything before leaving. So the service itself was top notch. However the purchase price isn't a very good deal for what's actually included. And what's included is nothing. All you get, beyond the basic tv set-up I mentioned above, is your tv, mounted on the wall with YOUR mount. You see the technicians aren't allowed to do anything at all with the wires, They won't hide them in the walls or anything like that. You also have to be sure you've already purchased the mount yourself and have it available. So for $200 what you're really getting is just a basic tv hang, using your own mount. That can be had for $50 all day on the Marketplace. And getting the tv set up and connected to your wifi is pretty simple. Something you can probably do yourself if you HAVE wifi, because you're already used to finding and logging onto your network. It's kind-of like the "convenience fee" you pay when you go to the corner 7-11. You're willing to pay more than you know you should if you're wanting it all NOW, like we were, But if you can wait, you can certainly get a tv mounted much cheaper.

It was a difficult install getting the cables run through the conduit in the wall. Installers were persistent and got the job done.

The gentleman who came to mount my TV we're excellent, fast and knowledgeable. Definitely worth the money!

Best Buy delivered and mounted my new Samsung OLED tv. The 2 people that did the mounting did a great job & were very efficient and courteous.

The person connected a N antenna so i could get local channels on my TV and he installed my TV into a wall-mount in my bedroom so I can easily watch TV in bed. As I live alone, this is very handy for me!!!

Joe at Geek Squad was very patient and knowledgeable when he Installed our Roku 55” and Roku 40” TVs. He explained the process and how the devices works. This technology is all new to me and my husband as senior citizens. Thanks a bunch Joe!

They were fast and efficient putting this mount up. Love the mount

Amazing customer service! Both techs put us at ease when our wall was difficult to work with. They were both so helpful and kind and took time to explain in detail any questions I had. They were incredibly personable and that was extremely important to me. They made my tv look amazing and perfect. So happy about the look, but even more happy about their service. If I could I would repeatedly request just these two techs every time.

The Geek Squad technicians are very professional and good worker. They spend enough time to me until are sure that I understand what They do and what I have to do, Thanks

Excellent mounting of TV. Geek squad came back a second time to explain use of rotating/swivel mounting arm, TV volume and use of remote control

The Geek Squad TV mounting insulation was top-notch. It was very professional, clean, and of excellent quality. I highly recommend it.

The geek squad team doing the installation was absolutely fantastic. Very professional, efficient and thorough in how they did the installation and offered guidance in how to position the tv based on the mount used and accessing the tv for connecting additional cables later on. Every part of their process was professional and highly impressive. Great experience overall!

The installers were extremely professional, courteous, careful, detailed, and did a phenomenal job

Very easy to install Works great to hand tv on a wall

The Geek Squad agents were great! Polite, professional and fast. The TV was mounted to the wall perfectly and hooked up to all the devices and assured they all worked properly and in concert with one another. The picture on this TV is stunning. We are very happy with this purchase!

Jared is the best! Such a professional and efficient installer! Great personality and very knowledgeable! He made sure I knew how to work my new TV before he left… made sure my place was near and tidy when he took away all the boxes and old equipment!

Agents were very professional and mounted our TV in no time. Very fast and complete. They answered all my questions. Explained everything.

The agents were phenomenal. They just didnt install our huge tv. They spoke intelligently when we asked them questions. They set it all up and when they left, we didnt have to do anything but enjoy our beautiful shows in our beautiful living room.