Customer Ratings & Reviews

Amazing service provided by punctual, and knowledgeable technicians.

Did a great job installed my 85 inch perfectly looks like it's supposed to great job

Geek Squad installed my 77" OLED tv. It was super fast and now I don't worry about it falling off the wall.

I have had the Geek Squad twice now, with 2 new tv sets! One needed to be wall mounted and the other was replacing an already wall mounted tv. Both times they were great! The were polite, worked steadily, and cleaned up after themselves. We also had a new washer installed! Love Total Tech, best decision i ever made!

Geek squad representatives wall-mounted my TV and showed me how to use its features. Friendly and informative.

Geek Squad tech Connor connected my new Samsung TV and mounted it to my existing stand. He was very quick and was done in less than one hour. Connor was professional, polite and also recommended a new 4K Fire Stick and an additional port device to connect my sound bar, firestick and Blu Ray player. Very happy with the service!

The Geek squad sent to our door gave great service. Personable and knowledgeable people!

The agent handled what was a more complicated install with the mount of a 65 inch tv going in an area that had been a built in entertainment center. He put the articulating mount in so the tv extended in front of the old walls as the the tv was about a foot wider than the old built out space. Great secure installation that works perfectly. Cleaned up afterward and was done in a very timely manner.

Very satisfied with the service I received. They were prompt and install my TV and explained how to work it too.

The agents did very good job of installation and very efficient service

The agent was familiar with my new tv and its mounting. He was organized, quick, and professional.

The agents mounted and installed the tv, made all the necessary connections and ran it through its paces. They also picked up all styrofoam pieces, cardboard and other miscellaneous wrappers. They were fast and efficient. I think they assumed that I knew more than I actually knew, but they were very professional, courteous and knowledgeable.

Bought an LG C2. First one was out of box and made a popping sound when changing channels. Geek squad came out to replace tv but said it was cable box. Called cable company and swapped box but tv still popped. Reordered tv and had it installed. No popping but guessing on settings for best cable tv picture. Also, when watching baseball and golf, ball either disappeared got flashy for a moment. Very noticeable. Tried all motion settings to no avail. For a 120hz oled tv, it does not handle motion as well as 60hz LCD tvs. Geek squad saying its my cable service, never had motion problems before so i blame it on tv. I like tv for general sound and picture quality but dont understand motion issues when tracking a white ball. It also took 2 months to get tv that didnt pop when changing channels. Overall disappointed with Best Buy and LG product that was rated top tv for 2023. Would not buy this tv or anything from Best Buy in future.

The TV installation was flawless! The technician arrived on time, was professional, and clearly knew what he was doing. Everything was mounted securely and neatly, with no mess left behind. The cables were hidden perfectly, and the setup looks amazing. Highly recommend this service for a smooth, hassle-free experience.

The technician was professional and knowledgeable. Would recommend.

While mounting the Samsung 85" Class 8000 Series TV requires careful planning and assistance due to its size, it offers an overall smooth experience if you're prepared. Once mounted, it delivers a sleek, modern look, and the viewing angles and cable management options help enhance the overall setup. Be sure to use the proper mounting hardware, and consider professional installation if you're not confident in doing it yourself. Good thing Geek squad did the mounting!

They were great. I can't remember their names. I have been very pleased with everyone I have worked with on the Geek Squad.

Technician set up the TV quickly and it works as I like it.

Very professional and detail oriented crew. Would definitely buy from Best Buy again based on how professional their installers are.

Our purchase/delivery got very complicated and we were extremely disappointed. We called the Stillwater, OK store to buy and arrange everything but our phone rep was not in store and DID NOT LISTEN to our install address. He scheduled our install at our Texas address even though we told him 4-5 times it was a Stillwater, OK INSTALL! It was a mess. One man in corporate helped us tremendously and once he got installers rerouted they were superb. I was very sad to learn just because you call a store location you do not get the store! That I do not like!