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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 38,692 reviews
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV mount quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast and friendly. Explained how to remove TV after installing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks went above and beyond with the installation. They even threw in a piece of equipment I needed for free. I have used the Geeks twice now and will only use them from now on.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a very good job, knowledgeable, clean and professional

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad mounted my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was all by himself, he mounted 2 two 65 inch flat screen tvs with ease. I always thought they sent out two people to install tvs. He was polite and informative. He let me know about the time frame I had to change my tv from its location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were so pleased with our experience with the geek squad, delivering and completing our installation of mounting our 83 inch tv and sound bar! They provided knowledge and quality work from start to finish. We appreciated their experience and careful handling in our product and are so happy with everything! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    Perfect for 65''

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to hold 65'' TV. Quick, Easy install and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was professional and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer got there early and was not only professional, but friendly as well. He explained everything he was doing, asked if I needed anything else before he left, and made sure that I was happy with the job. In the end, he also stopped me from cleaning up and said that was his job. He then proceeded to clean up everything in the area.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Not sure what you're asking here.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that installed my new TV did a wonderful job. He was on time and kept me informed of his arrival time. He cleaned up all his mess and set up both remotes. I think he's wonderful and wish I could get him back to help me with the Samsung remote. I think Samsung gets F on ths remote for seniors. No light, too small, and harder for seniors to use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very Good Work by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed by the 2 Geek Squad installers work. They were very confident in the proper procedure to install and mount on my wall. They set up the TV to maximize viewing accuracy for the room and light exposure. Both were personable and gained my trust immediately.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen were very professional very knowledgeable very helpful very clean when they put up my large TV onto the wall appreciate it very much. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two appointments, which is a little unnecessary. They were to remove the TVs from one residence and reinstall in a new house. Rather than just follow the TVs to the new house, another crew was scheduled for the install. Regardless, they did a terrific job on the installations and everything looked and worked great.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for sharing your experience with us. Moving into a new home always takes some coordination, so I can understand that having just one team to do the work may have made things easier. Logistically, that's not always possible, and it is good to know things ultimately worked out as expected. We appreciate you choosing Best Buy, and congratulations on the new home!

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and efficient service! It only took 2.5 hr to finish the work nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    On time delivery and installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, friendly and hard working. They stated they were unable to use the TV wall mount I purchased from Amazon.com. Since I wanted my tv hung I purchased on from the agents. “Luckily” they happened to have a brand new tv mount in their van. I don’t know if BestBuy forces the Geek Squad to push BestBuy products in their customers home. Just seemed very suspicious.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent job mounting 77” TV over fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted 77” TV and Bose sound bar over rock fireplace. They did an amazing job making sure it was the right height and centered. Connected to sound bar and ensured it was working properly. Was very patient with my questions and concerns. Wires completely invisible. Cleaned up what little mess they had. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad technicians installed both TVs quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians were courteous and did a great job putting up our 85” and 43” televisions in our basement. They cleaned up afterwards and answered all my questions. They installed and set up the televisions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV and good service ,geek people were in time and did a good job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents were wonderful. Before purchasing any additional equipment an agent came to our house znd and explained what we would need and hos thry would seg it up. They were fantastic. Wd now have the tv where we wanted it and th we viewing experience is great!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Dwayne did an awesome job in mounting our 55" TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our home entertainment system install required a two-step process First step was to pre-wire for speakers, TV & components before walls and ceilings were installed. Dwayne did such a good job that we requested that he return to complete the process by mounting the TV, hooking everything up and testing and adjusting all components to insure maximum performance. Couldn't be happier with final results!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    This particular Geek Squat team is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was right on time, and installed our TV quickly. We had not purchased a new wall mount, as the new TV was the same size as the old. The service guys had to do a bit of adjusting, but made the mount work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad to the Rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was phenomenal! Leading the way, she and her team did a great job and connected all of my devices. I had two TV that needed to be hung, 75 & 65 inches (one upstairs and one downstairs). VERY HAPPY with the results. GEEK SQUAD TO THE RESCUE!

    I would recommend this to a friend