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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 222 Showing 4,421-4,440 of 38,688 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is fantastic. Great people, great skills, and they do awesome work. They installed 3 TVs for us in our new house. They made sure everything was the way we wanted it and ensured that everything was working correctly. Highly recommended.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mount and TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men that delivered and set up my TV and mount did an excellent job. Both were very Courteous and will to explain what “I” needed to do to work my TV. Their attention to detail in mounting the TV so it was perfectly aligned and straight was very professional and their knowledge on the install was evident. I couldn’t have been more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior customer service and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff at Best Buy that comes out to install was incredibly helpful, informative and very polite. I would use them again without hesitation. They went the extra mile to make sure I was happy. It’s a five star rating six if I could give it or 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice second effort.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first crew was absolutely horrible. They had no tools. They were incompetent. They were rude and left after placing 1 piece of tape on the wall. The second crew was absolutely competent to mount the 83 inch TV, its wall bracket, the soundbar and ceiling mounted speakers. Can't say enough about their efforts. Took all packaging. They even arrived on time. Excellent experience.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job! They confirmed the exact mounting location, securely mounting an extra large (98 inch) TV, and cleaned up their mess along the way. Highly recommend for a safe and worry free service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Professional, well trained

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional technician. I wondered how difficult to mount a 75 inch tv. Kevin who did the mounting does know, did with ease and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad Large tv install and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install experience. Very friendly, knowledge and efficient. Very please with this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough good about Best Buy's In-home consulting and installation service. Christian came to our house, measured the space and assessed what would work best for picture and sound. Then he met us at the store and helped us select the best value, with no pressure. After trying out a 55" TV for a week or so, we asked to trade up to a 65". Both the initial and second installations went very well without any problems. We highly recommend Best Buy for this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I used to have a t.v. on the wall except it was sm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm delighted with my 65 inch Roku smart t.v, all channels look very clear, the colors for all programs are awesome, amazing & outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was inexpensive, knowledgeable and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I needed a side gig. It would be mounting televisions. After doing some redecorating this past spring I needed a tv mounted in my bedroom. Lots of hours of research and calls, o was given price estimates STARTING at $250 for this service. I had purchased the tv at Best Buy so I figured let me look into what the cost would be from their geek squad. I was pleasantly surprised it was significantly less, and I could use my points towards the cost. It was simple and easy to set up an appointment, On the day of my appointment the young man arrived on time, fully masked and respectful of my request to please remove shoes upon entry of my apartment. It took him less than 5 minutes to determine I had purchased the wrong wall mount and told me exactly which one I should purchase. He rescheduled my appointment right there in the spot so I wouldn’t have to wait about week or so. Again, he arrived promptly. It took him about 20 minutes to install the tv mount and to hang my TV. He was very neat, polite and kind, taking time to show me how I can adjust the position of the newly mounted TV! I would give him 10 stars if I could! I would 100 percent recommend the geek squad if you need a tv mounted at a reasonable cost and I will definitely consider using them again for any of my TV or tech needs!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek squad mounted my tv quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my tv very quick. They were professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with the install. They were meticulous and talked us through the hardware and proper use.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is great. The guys installing the system was very friendly, knowledgeable, and very quick.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, notified me when on the way. Professional install team, cleaned up after themselves. Very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Crew better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had 2 bad TVs installed before this one. New crew installed it. Much better crew

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the mounting. They did a perfect job and were very professional. They were very neat and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Team is Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great setup crew that delivered on their promise. I would give them 2 additional stars if I could.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    This particular Geek Squat team is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was right on time, and installed our TV quickly. We had not purchased a new wall mount, as the new TV was the same size as the old. The service guys had to do a bit of adjusting, but made the mount work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    They installed my TV on the wall, it was great ser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were speedy, professional, and knew what they were doing to make the job look great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    As expected service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did quick and thorough work setting up my TV on order# 1125027352429.

    I would recommend this to a friend