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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 226 Showing 4,501-4,520 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad Mounted my TV Perfectly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted perfectly and very communicative throughout the process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great option.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs showed up on time, wasted no time removing old tv and hanging my new Nano LG. Set tv up quickly without any conversation wasn’t sure what they were selecting nor what they were disabling/ had to reschedule another appointment to enable me to be able to use my DVD player. If it were checked for operation during initial visit a 2nd appointment wouldn’t have been necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Positive Installation Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team of installers were competent, thorough, neat and worked efficiently. I was glad I purchased the service. They mounted my television, ensured it was in good working order and I was familiar with its features and functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The installers were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was incredible. Expertly handled a job I was not capable of doing by myself. They were knowledgeable about the mount and also had some great tips about setting up the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of our wall mounted TV went very smoothly. Alex was very professional. He contacted us prior to arrival and arrived precisely on time. He was very careful, courteous and knowledgeable. Our TV was up and running very quickly. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FACT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our purchase/delivery got very complicated and we were extremely disappointed. We called the Stillwater, OK store to buy and arrange everything but our phone rep was not in store and DID NOT LISTEN to our install address. He scheduled our install at our Texas address even though we told him 4-5 times it was a Stillwater, OK INSTALL! It was a mess. One man in corporate helped us tremendously and once he got installers rerouted they were superb. I was very sad to learn just because you call a store location you do not get the store! That I do not like!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Install 77 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek service representatives were professional and installed and hooked up 77 inch tv in no time. Very friendly and knowledgeable. Good team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys are definitely the "heroes" of this install. They got it all installed, set up and working very quickly. The wall mount would've have taken me all day and they had it up so fast and made it look so easy! So glad I had them do this work.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    2 TV Wall Mounts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers mounted 2 differed TV wall mounts. They took into consideration the height we’d need depending on if they we being used to watch movies or do gaming or both. They even programmed the controllers with our cable and various gaming systems. When they left all we had to do was sit down and enjoy! They did a great job. We’d definitely use their Geek Squad again!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad crew amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted my TV quickly. Took time to explain TV features and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installers are AWESOME!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to schedule, the installer showed up early, he was extremely efficient & did a clean, professional job installing our large flat screen TV and wall mount. NO wires or equipment visible. Very nice job. Highly recomm3nd!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a 12-8 pm time slot. The installer called ahead of time and asked if 11:30 am would be okay. They showed up within 5min of the est. arrival time and were done in 30min. We did not require wall mounting just open box and setting up on tv stand etc. No issues with appt or the service. They were nice and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was good, they installed both TV on the wall mounts I bought. They were fast.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    NEW TELEVISION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Gentlemen have always exhibited professionalism, as well as warm, and sincere kindness. I've personally purchased several TV via BestBuy. I recently returned one of them. The representatives were more than gracious, as they sincerely listened to everyword I spoke. Greatful for the respect!! Maggie K Valentine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent screen!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is stunning—crisp picture, vibrant colors, and immersive sound. Perfect for movies, sports, and gaming. Setup was easy, and the size makes every show feel cinematic. Whether 56 or 90 inches, it transforms any room into a theater. Absolutely worth it. Five stars!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The Geek Squad meet all my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job. The installers were very professional. I was informed of the arrival time and they showed up as stated. Everything went well and they did not leave until I was fully happy. Took the time to show me how to operate the entire system.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and presentable. These guys know their stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery & installation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a false start on first scheduled delivery, nice job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who installed my monitor did it quickly and explained clearly how to run this thing. I’ll only use it to project reference photos for painting landscapes. I can mirror off my cell phone or use a thumb drive. I didn’t feel like a technology idiot!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installed My New TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a wonderful job installing my two new TV's. Connected to all my equipment and soundbar and everything works so well. So much better than when we did it ourselves last time... Can't speak highly enough of the two guys that did the work. Thanks!

    I would recommend this to a friend