Customer Ratings & Reviews

[Employee of bestbuy] Upon walking in the door The Geek Squad displayed knowledge of the product and installation strategies that fit our requirement. They were professional, informative and determined to meet our needs.

The two guys were great, friendly, very likable almost like family.. As I told them I'm gonna request that they come out to install my home security as soon as I purchase it from Bestbuy - GREAT EXPERIENCE !

Total Tech is a terrific program - Austin on the installation team was great and made sure everything was working properly and no leave behind mess - Big thanks to my advisor Blair .... he knows what he is doing and gives terrific advice - The program is a value that can't be beat

Geek Squad did an amazing job mounting my 65 inch TV. They were very professional and courteous. They made me feel very at ease due their professionalism. They mounted my tv exactly where I wanted it without any issues. I would definitely recommend using their services.

Though we purchased a swing arm mount, it wasn't the right size. But Geek Squad had one with them. They were able to install the wires behind the wall for an extra charge, but well worth it. It's like a theater in my living room.........need to get one for the media room and upgrade it next. They set everything up and showed us how to use it. Great job, Geek Squad!

Very knowledgeable and thorough installers. Very personable and super neat

The Geek Squad guys came and were excellent. This is the second time I have had them install a tv during the pandemic. They wear masks (and do I while they are here) and are friendly and offer all kinds of advice. I can do a mount myself, but not as quickly and effort free and these guys. I’ll continue to use them when I need a tv mounted.

The two men that came in did the job though I had majority of it done on my own- all i needed them to do was lift it onto the mount I had which they did. There was a little tension between the men though. Oh and one of the guys wont mention his name seemed a bit annoyed when I tried to correct him on something pertaining to the mount i had. Aside from those service was good.

The agent did a great job mounting my tv and connecting all my devices

The agents mounted my TV and connected it to all my devices. He went out of his way to make sure we was overly pleased and satisfied with his work before he left. He was very friendly, knowledgeable and respectfully at all times. I wish I could give the tech more then 5 stars that’s how please I am.

Love the Geek Squad! The mounted the 65” TV on the wall, we’re very professional, and were apologetic they couldn’t fully set up the TV because we didn’t have internet yet.

We have had the Geek Squad come to our home twice and it was a great experience both times. Good communication along with good service was appreciated. The projects were completed by skilled professionals and we were very pleased with the end results. We will definitely be using the Geek Squad again when needed in the future!

The Geek Squad did a superb job of installing my TV. They were knowledgeable, organized, and cleaned up any mess that was created. They were also very pleasant.

My only complaint is that it took 2 weeks to get a $75 credit to my account because I overpaid. Other than that the installation guy was polite, efficient and did an amazing job. Just don’t go to Brier Creek store and expect the same polite, efficient and courteous service. I saw this lady manager talk so bad to an individual. I couldn’t believe my eyes. In addition I’ve had awful experiences there as well. It hurts me more seeing other people mistreated. So I drive several extra miles for better customer service.

Once again the Geek Squad installation team did an outstanding job of installing our Sony 75 inch TV above the fireplace. We have used the Best Buy Geek Squad TV installation team previously with excellent results.

It took three tries to get a 2 man crew in place with the right items to mount a large TV and sound bar, but they did a great job in a timely fashion. They left the work area clean and neat.

Very easy - they came in, installed the TV and set it up. They knew the device and what presets they recommend. Very easy, friendly, and efficient.

Brian and John arrived on time and got right to work. They measured, drilled, leveled and installed the mounting bracket to the wall. After affixing the TV, they even thought to stuff some of the cordage into the back of the bracket to minimize cord visibility. Very professional! Highly recommend the Geek Squad!

My installation team were great. They were fast, neat and professional. They answered all my questions, made suggestion and cleaned up all packaging.

Raymond and Mario were a great team. They worked together quickly and efficiently. They were neat and clean and respected my home. They were very knowledgeable and answered all of my questions. They are a great asset to your company, and I would highly recommend them. Thanks for a job well done!