Customer Ratings & Reviews

Squad had to visit my condo twice as I had purchased the wrong mount. It was rescheduled quick and the same team returned. Installation was quick and completed with care, cleaned up and removed all packing materials. After that they took the time to go over the basic use of tv and getting all of our apps installed. Very pleased customer!!

I have used the Geek squad multiple times and have nothing but praise for the professionalism and quality of the work! both Jeff and Sean have been to our home each time, and in our opinion, there is no better team!

Very professional and detail oriented crew. Would definitely buy from Best Buy again based on how professional their installers are.

Perfect installation with great care for the surroundings. Only issue was getting it scheduled, but that’s not the installer’s fault!

We didn't need it mounted. Still it was good to have the agents carry it up our stairs and set it up quickly, explaining to us how to get Netflix and Amazon (they programmed it for us). They also took all the old packaging away. They were well protected -- even covered their shoes. Highly recommend, especially if you're older

The Geek Squad Techs removed our old TV from it's wall mounting & set it aside for removal the following day. They installed the new larger TV on the same wall mount, connected our Sonos external speaker and the wireless X1 box. Lastly these G.S. techs adjusted the sets settings for optimum performance. All in all, a job well done.

The agent arrived at the time scheduled, was pleasant in appearance and manner, and was professional in his work. I have had an annual contract with the Geek Squad for many years and have always been completely satisfied with their service.

Brandon did a great job mounting two new TVs on the wall. He made sure all the cables I needed to connect were in place and he patiently explained the key features as he set up the TVs. Cleaned up after service as well. Appreciate it.

The installation was excellent as I mentioned before but it’s too expensive, so I would not choose to go with Best Buy again in the future even though they’ve done the last three for televisions that I had, I won’t use them again because the price is going up too much

Very professional and courteous. They arrived in a timely manner. Kept me aware during installation, catered to my wants as far as final position and approval of the work done.

If there is anyone out there who would risk dropping an expensive tv to save $129.00 good for you! The Team who installed and set up our tv were tremendous!!! Both have been with Best Buy for over ten years. One team member when I inquired if he had set up many wall mounted tv’s, said just over 8,000!!! Highly recommend to spend the money and relax while the real experts Install the tv!

Installers did a great job, very patient and friendly wouldn’t hesitate to use again

Great service. Mounting was completed by Zach quickly and cleanly. Zach was very responsive and courteous. Even went back to store when we realized a new power strip was needed to complete the installation! Another great reason to keep the Total Tech!!!

The colors are possibly OVERLY BRILLIANT... not totally true to life. But lovely TV and worked like a charm. We had Geek Squad install - very professional and efficient.

Very professional and exceeded my expectations. When I ordered the service I thought it was quite expensive but the geek squad did all I was told and never rushed the job and took time to answer all my questions. Thank you!

Geek Squad didn't keep their appointments but we were able to pick this TV and wall mount at the store to install this ourselves. Clear instructions and there was no missing parts. Well made and the movement functions made it easy to install.

They did a great job setting up tv and helping with all I needed. They made suggestion to as wasn’t happy with tv option.

These guys were quick,and on point with set up and cleaned up afterwards.

When the Erika and the other technician came the second time with the appropriate equipment they were able to promptly efficiently and professional complete the job!! They did great and explained everything as they went along!

Bram Wilens did an absolutely outstanding job of mounting my TV. Not only that, he spent a lot of time showing me features of the TV and showing me how to operate the remote. I highly recommend him and The Geek Squad.