Customer Ratings & Reviews

The Geek Squad did an excellent job of installing the TV on the wall for viewing. The wall mount I ordered was not strong enough and they had another one on their truck which I purchased. They were so very helpful and neat. They cleaned up after the install. Please use them. They know what to do.

Geek squad installed my TV and that was ok but what bothered me and I definitely didn’t like was the technician kept quoting more prices for drilling hole in wall or for cords that are expensive and he could have just gave me the free one he had in his truck (that I finally got him to give me). He even charged me for setting up the surround sound. I was charged $150 more which I think I shouldn’t have to since I thought I paid enough in the beginning. Over all the service was very good

We have had the Geek Squad come to our home twice and it was a great experience both times. Good communication along with good service was appreciated. The projects were completed by skilled professionals and we were very pleased with the end results. We will definitely be using the Geek Squad again when needed in the future!

Team was exceptionally nice, very communicative during the lead up to installation. I bought a corner mount for my TV (has 2 mounts that connect to the walls on each side of the corner of the wall). After agreeing to exactly where mount/tv was to be, Installer had fixed the mount to only one side of the wall. I had to correct him on the purpose of a "corner mount" and they fixed it- however, it left holes in part of my wall that they didn't cover/patch. Would've been a 5-Star install/review if it wasn't for that.

Very knowledgeable, cleaned up when done , very satisfied, Friendly and answered all my questions

Installers were great. They deserve 5 stars. However, Best Buy required an additional, unexpected $130 fee because the installation was over a fireplace. I was not asked about where the install would be or told of the additional fee, In fact, the install did not require any additional work because my contractor, in rebuilding the fireplace, installed a well anchored base for the TV bracket. All the installers needed to do was to screw in the bracket. Of course, because the guys were not allowed to do the install without the fee being paid, I paid it unhappily,

The mountings of TVs on May 6 was excellent. They knew exactly where the placements should be based on sizes of TVs. The were quick and knew what they were doing. They asked if I had any questions or concerns before leaving. Cindy from Magnolia HiFi home service followed up to see if I was satisfied. May 6 service excellent.

The 2 guys that came to set up was very professional and friendly. They answered all my questions, and cleaned up the boxes , papers etc. yes would use them again for sure.

Bram Wilens did an absolutely outstanding job of mounting my TV. Not only that, he spent a lot of time showing me features of the TV and showing me how to operate the remote. I highly recommend him and The Geek Squad.

Outstanding job Centered Perfectly and with the Klipsch speakers look and sounds amazing.

Very professional and exceeded my expectations. When I ordered the service I thought it was quite expensive but the geek squad did all I was told and never rushed the job and took time to answer all my questions. Thank you!

This was one of the worst experiences i have ever had as a constumer. I worked away from home and my wife was there for the installation, 1 tech showed up and mounted my tv. It was a 65 inch. During the proscess he damaged the corner or the tv, we didnt notice until trying to change position months later. They sent the same tech out to look at it, he saw it before it was ever removed from the mount, and acknowledged the damage that looked like it was caused by a thumb from lifting the tv. He denied he mounted it alone, and the store claimed that was their policy to have 2 techs to mount tv's that large. The only thing they offered me was to refund and cancel my geek squad warranty. It is now 4 years later and that damage has ruined the tv to the point it cannot operate. I spent over $1k on a 4k smart tv that didnt last 4 years because of their horrendous services and lack of reciprocation.

The team that mounted our TV was very professional and knowledgeable about the product. They were mindful of how they handled our TV which i truly appreciated. It's so thin and fragile.

The guys were great. They were fast, helpful and made sure the installation and setup was PERFECT.

The agents arrived in a timely matter, mounted and setup my TV and connected all my devices. They worked quickly and efficiently and talked me through the whole process. They were super friendly. I have nothing but good things to say about the team that did the work. I hope all the folks you contract work to are this wonderfu;!

Though we purchased a swing arm mount, it wasn't the right size. But Geek Squad had one with them. They were able to install the wires behind the wall for an extra charge, but well worth it. It's like a theater in my living room.........need to get one for the media room and upgrade it next. They set everything up and showed us how to use it. Great job, Geek Squad!

Expert and professional care and installation of 77 inch TV and sound bar. They did a thorough set-up of it all. Not tech people -- with only have basic remote knowledge-.they made it easy for us. Very friendly and gracious. Excellent clean-up! High quality representation of the best of Bestbuy!

I want to tell Best Buy thank you for being there for me and my family. My daughter Antonique wanted to buy me a TV for Mother's Day , which was the greatest gift ever. Best Buy Delivered my TV on time and set up my Channels. I called Best Buy an d add my daughter to my acc. just in case she want's to buy me and the else.

The agent arrived at the time scheduled, was pleasant in appearance and manner, and was professional in his work. I have had an annual contract with the Geek Squad for many years and have always been completely satisfied with their service.

The service men who mounted my TV were friendly, knowledgeable, and expert.