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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 38,692 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchases an 85" Bravia and included the set-up. Great technicians. The primary technician even helped be replace my purchased mount with one cheaper and more appropriate for my set-up. They could have cleaned up better from the dust from drilling the installation holes though.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Call, came, Installed Perfectly. Was very knowledgeable and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick Professional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely happy with the process of unpacking, mounting, and hooking up to my equipment. Tech walked us thru the use of the new TVs remote and features on the TV...he explained the features in layman's terms that this senior citizen couple could understand. The only downside was the cost to relocate an existing TV which I covered in another review for that service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV but ensurethe app you want will load on it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good TV, has a decent picture and several smart features. Unfortunately, you can't download the Spectrum streaming app on it. :-( We get around that by air streaming to it and using it as a monitor to our iPhones. Just know what app you want to use on it before buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Sean and his company provided excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean arrived on time. Very professional and knowledgeable on what he's doing yet very friendly; it's like dealing with a family member. He suggested the better mount for the TV and he's right. The set up was clean with no damage on the wall. Would trust him again for future tech needs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    GREAT QUALITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was very polite and professional. Also very quick installation

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Professor Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys that installed the TV Mount to hang the TV on the wall was very organize, neat, professor and knowledgeable. They had an answer for the questions that I asked. It didn’t take long to complete the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a meticulous job mounting my new TV. It was difficult because they needed to relocate the existing mount so as not to block my sliding glass windows. They routed all the wires very cleanly and professionally and they cleaned up after themselves. I am completely satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    BEST CREW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second TV that this crew has put in for me top of the line the best doesn't get any better

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came and installed my tv wall mount. These guys were professional and courteous. They explained all that they were going to do. Once the mount was installed they even mounted my sound bar at no additional cost. They proceeded to sync my cable remote with sound bar in addition to pointing out some additional features for my tv. I would highly recommend using them for installs.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    very informative and great workers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They told what was needed to be done and got it done in less than 30 minutes. tv 85 inch was mounted perfectly and then explanation on menus details on new tv was explained. awesome job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Polite, professional, and through!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two individuals that worked on our installation were both neat in appearance, polite, and very professional. The installation was done in a timely manner and exactly as we expected. When complete, they went above and beyond to make sure we understood how to use our new equipment. Money very well spent!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad TV mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically I install my own TV mounts and this was my first time using this service. They were great at communicating when they would arrive, the were respectful of my house and belongings. They installed my mount and TV very fast with no mess and made sure I was happy on the placement.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional Install

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went very well from the get go. The techs were very professional from the time I received the call to confirm the install and continued even after they left. The techs were precise in measurements and provided answers, suggestions and explanations when needed. Definitely a must when your not too sure if you can tackle the task yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    REAL Best Buy geeks are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second attempt. The first Geeks stole from me and did not mount properly. The two that came yesterday were STELLAR THEY COULD NOT HAVE BEEN BETTER..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great and professional job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its clear and perfect for the area where its being viewed. Great joice!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Amazing customer survice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed the tvs was extremely professional and very good at their job. It was my first time using the geek squad and I would not only use them again , I would recommend to a family member

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Excellent set up. Poor follow through.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives mounted our TV on our existing stand and set it up. The install would've been perfect except I realized the TV manual was not there.I called the reps to ask where it was. They told me they don't usually leave the manual because it is of no value. However, if I want a manual go to the store and they would print one for me. I did not like that . They made an assumption without asking me. After all, I paid for the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    jbm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad personnel did an excellent job removing my old TV from my wall and transferring my wall bracket to my new TV and mounting it on the wall. They also set up the new TV with my Fire Stick and got everything in running order.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and Confident TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my 77" OLED tv. It was super fast and now I don't worry about it falling off the wall.

    I would recommend this to a friend