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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geek Squad install team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ed and Marcus did a great job! TV works beautifully with our complicated audio system. They are thorough, knowledgeable, on time, follow social distancing and cleaning protocols, and leave work area just as neat and clean as it was when they arrived. Cannot give enough compliments to this team— recommend them highly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Grateful for their great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted TV exactly how we wanted and did it very quickly. They were very helpful in setting up and explaining all features to us. Both of us being senior citizens, we were very grateful that they gave us such helpful service. The TV was a gift so it made the gift even better.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very very happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a perfect job mounting my TV! They were professional, clean and quick. So sorry my free installation has ended, but will have Best Buy install any items in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great guys did an excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew, two guys, were great and very professional. I'm happy I used them to install my new TV. They were able to reuse my old mount and got the centering of the new unit perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents that did the work were great. Very neat and knowledgeable. My home theatre receiver had an issue. They tried very hard to trouble shoot the problem. Unfortunately the component had a terminal issue and I had to buy another one. They came back in a few days and got everything running perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv, soundbar & woofer installed by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I- Best Buy and Greek Squad did everything they said they would do! Wonderful service, honored the appointment and set everything up perfectly! Greek Squad- The best team- don't go anywhere else if you need your electronics installed properly!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek installed very fast! On time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is awesome! They were very professional! Came in put the tvs up I also havs them for when I move to take them down as well!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad well worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth being a Tech Support member. The team was extremely professional. Made sure the TV was mounted exactly where we wanted it. Made suggestions and put the power behind the wall. Then set up all of our channels & made sure everything worked properly before leaving for their next appointment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technitions were very good, They took down my old tv and put up the new one. Made such that all my equipment worked with the new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    New York

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on the installation and setup. I was disappointed with the price of the wall mount because cause I had to purchase the mount from the Geek Squad because the one I ordered was through Best Buy that never arrived until two days later.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took down my old tv, put up the new one and installed all my devices. Works with same controls when switching from antenna tv to roku box channels to dvd player. Answered all my questions and explained new tv conrol. Very pleased with Jose and his fellow installer.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service they installed my tv very fast. I always get excellent service from the geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad improved our television viewing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents moved and remounted our old television before miunting and installing the new 77" OLED. They were careful with equipment and everything in our home. They consulted on the height and shared their recommendations. They were very knowledgeable and went the extra mile for us.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Frame TV was mounted quickly and efficiently and the walk-thru lesson on how to use was very helpful! Excellent, friendly technicians who kept me informed prior to and during appt.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Excellent installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installer. Excellent work. Very professional work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount and Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that delivered my TV, came to mount, and and set up my tv and Sonos was efficient and thorough. They ensured everything was up and running before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Geeks were even better than I expected. They placed my TV perfectly above my fireplace and mantel. Height and lateral placement are exactly right on. Quick, accurate, and friendly service. Couldn’t be better.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installers were extremely professional and courteous, and did the job very quickly, especially compared to how long it would have taken me! The install was pretty straightforward for them, and they hooked everything up and tested it out. Everything went very smoothly, great job! Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was so quick, knowledgeable, and efficient. He was very friendly and accommodating. He was able to utilize the existing wall mount and the entire delivery, installation and recycling process took less then a half hour.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great crew great work very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and installed all the additional components to make this TV watching experience very pleasurable. This Geek Squad crew was quite knowledgeable and very efficient in the performance of their duties. This geek squad crew also answered all of my questions to my complete satisfaction.

    I would recommend this to a friend