Customer Ratings & Reviews

PRO: The agents were knowledgeable and courteous. They securely mounted the TV at the perfect height and gathered the cord and cable behind the TV for an uncluttered look. CON: I know there must be a good reason BUT I wish the appointment window could be shorter

Bram Wilens did an absolutely outstanding job of mounting my TV. Not only that, he spent a lot of time showing me features of the TV and showing me how to operate the remote. I highly recommend him and The Geek Squad.

The techs delivered, mounted my 55” Samsung TV, and made sure all connections and tv settings were in proper working order. My old tv was also taken away.

Communication was great. They actually give a reliable time the day before even though they say 8-1 or 12-7. The technicians are much nicer to work with than the general emails from some corporate location. Extremely professional and quick. Also, gave some great tips (even on other products that I was setting up myself).

The agent was quick and efficient. Although it was a quick install, it looked amazing

those three gentleman who arrived to my home to have the TV installed on the second floor family room, did an extraordinary job. They are an excellent crew, working as a team and as professionals. I would definitely hire them again t have the second TV mounted on the wall of on my living room. Thank you guys for a job well done

The 2 gentlemen who installed my wall mounted TV were terrific. They were respectful of my flooring, concerned that the TV was mounted in just the right spot, helped with the programing and cleaned up all the trash that was from the box (they took everything out to the trash/recycle).

LOVE THE QUALITY OF THE PICTURE. SO GLAD I DECIDED ON THE BETTER MODEL TV BECAUSE THE PICTURE IS AWESOME. Also had Geek Squad install it and they were AWESOME as well. They gave me a great tutorial on how to switch from my Apple TV to regular tv and also to the RUKO that is part of the TV package. Great Service by the Geek Squad on a Saturday morning!

A simple straightforward process, handled professionally, no issues, very happy with the service

They were fast and friendly. Explained how to remove TV after installing.

Well, the geek squad guys mounted it and it seems to do everything for which it was purchased. We're happy with the set up for our new TV.

The installers were great. It was a quick install of my tv on my wall

Good TV and good service ,geek people were in time and did a good job

The Geek Squad did a really great job on the installation of the wall mount and tv. They connected all of my devices to the tv. They did a test run to make sure all of my devices worked. Marco was very helpful in instructing me on how to use the remote to operate the tv and connected devices.

It was very smooth a quick. The guys were friendly and professional.

I had the Geek Squad come to my home to install a wall mount for my 55 inch TV. The tech was on time, was completely respectful of my home, explained the whole process to me before he started, and did an amazing job on the installation. He connected all my components to the TV and made sure everything was working properly. I was totally satisfied with the experience and would recommend the Geek Squad for in home service and installations.

The two gentlemen that installed our TV were absolutely amazing! They were kind, intelligent and quick.

Outstanding service and work by the Plano Best Buy Geek Squad team. I can't thank them enough; they went above and beyond to ensure my parents' new TV was installed perfectly, and they understood how to operate it. Overall, a pleasant experience.

Excellent service. This is my 2nd installation with Best Buy. The staff has been super professional, and they have gone above and beyond to make sure the everything is up to my liking. I would recommend this service to everyone.

I recommend this service--they were on time, professional, neat and expert, especially when they encountered some issues with internet connection. I will definitely use this service again!