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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 244 Showing 4,861-4,880 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    RAVING FAN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a RAVING FAN!! Extremely knowledgeable, punctual, professional and easy to communicate with. He did an outstanding job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great! Installed tv and set up my preferences and apps! This tv was an exchange from a previous purchases Sony that continued freezing and shutting off. We upgraded and paid the difference. Best Buy was amazing and took care of everything! Will always shop for electronics here. Installation was seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will has installed and mounted all 3 TVs in my house. He’s prompt, efficient, friendly, and does a great job every time. He makes sure I’m aware of where the TV will be mounted so I know how it looks. Would absolutely recommend Geek Squad services, and he’ll likely be back out to my place the next time I need a TV mounted.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with the service and professionalism of the installers.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Best Squad in town!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They handled it in a quickly and professional matter! Could'nt have asked for a better squad. I have a new born and 2 dogs and that did not change the speed and Professionalism. Thank You!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little confusing at first as to when they were coming to install the TV, but the agents who came did a great job, answered all my questions, and cleaned up the mess on their way out. Would use them again

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Team is Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great setup crew that delivered on their promise. I would give them 2 additional stars if I could.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    New York

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on the installation and setup. I was disappointed with the price of the wall mount because cause I had to purchase the mount from the Geek Squad because the one I ordered was through Best Buy that never arrived until two days later.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician was awesome! A lot of people may choose to install their own TVs or soundbar themselves, but my Geek Squad Team (Installer) provided professional service well worth my investment. They know the tricks of the trade to ensure all my systems were up and running, mounted in the perfect place, and synced in no time! Great professional service at minimal cost.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents installing my wall mount, TV, and sound bar were not only very professional, but also very helpful is demonstrating how to use the equipment. Excellent cleanup and nice personalities.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was so quick, knowledgeable, and efficient. He was very friendly and accommodating. He was able to utilize the existing wall mount and the entire delivery, installation and recycling process took less then a half hour.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad Large tv install and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install experience. Very friendly, knowledge and efficient. Very please with this service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a get job of installing the wall mount and were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected to my devices. Professional, efficient, and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a 85 inch Sony tv for our parents and since we have used Best Buy geek squad for all 3 of our mounted tvs we knew that they would do a great job. Our parents said the installers were so courteous, friendly, and helpful. They took in consideration all the COVID precautions which is greatly appreciated!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and professional set up of my tv. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Incredible service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A contracted installation tech actually did the install of my sound bar & tv bracket. The two techs that arrived were polite, professional, and extremely precise! They checked measurements 3 times before drilling holes, and verifying the tv & sound bar were exactly centered. Highly, highly recommend having Best Buy coordinate your installation!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv, soundbar & woofer installed by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I- Best Buy and Greek Squad did everything they said they would do! Wonderful service, honored the appointment and set everything up perfectly! Greek Squad- The best team- don't go anywhere else if you need your electronics installed properly!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    GS installed my 65" over my fireplace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job and it only took 30 minutes. But they did not hook up my components. I think for 200 bucks it should be included like it said when I ordered the service. I spent another 2 hours of mine own time setting the components back up. Wasn't real happy about that or what I paid for for what I got.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Professional and Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians came on site and had the TV mounted within minutes. I had a 75 inch TV and there was no way I could have done the install myself. The technicians had the TV mounted over our fireplace within minutes and had setup completed. The install was bundled with purchase of the TV but I would have paid for it without the bundle because it was 100% worth it.

    I would recommend this to a friend