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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew that came out and setup my S95C. They were quick and friendly. Helped me with my remotes. They called ahead and showed up earlier than scheduled. Very nice!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect and professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad who came to install the tv could not have been better. They took their time and informed me during the entire process they were mounting the TV and left me feeling very comfortable with how they installed everything. I was not afraid to ask the simple questions you would ask such as specifics of the tv, what is 4k really on a tv, etc when they were here.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe the Geek Squad member's name was Brad. His installation of our wall mounted TV was excellent. His knowledge and level of professionalism were exceptional. Thanks Geek Squad!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great setup terrible communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First the crew that arrived was terrific. I’d give them a 5plus. I dropped the rating because Best Buy’s communications of their arrival time was beyond awful. They were late but no updates were provided or apparently even possible. Some time after the installation occurred I got a reminder of the original scheduled time. Great setup experience. Terrible terrible communication

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Timely and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and completed the installation very quickly. Answered my questions regarding the installation and how the TV was set up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Samsung TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech went above and beyond to make sure my parents TV was installed after the 1st tech was a no show. He was off for the day but took the call. Did a great job on the install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and clean!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, they called me the day before and on the day to make sure a time was ok with me. Two guys arrived and proceeded to neatly install the mount I had provided and took care of my LG OLed. It must have taken them less than half an hour and left everything clean with no dust and took all the disposable boxes away. Great service! I would use them again in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv installers were extremely professional, knowledgeable and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Fast Installment and Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zack and his partner did a great job mounting my TV and making sure everything was set up how I wanted it!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad TV mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically I install my own TV mounts and this was my first time using this service. They were great at communicating when they would arrive, the were respectful of my house and belongings. They installed my mount and TV very fast with no mess and made sure I was happy on the placement.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Big TV Delivery & Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg was excellent at installing our new 75 in Television. They even took the box so I don’t have to put it in the junk! I’ve had to contact him several times over questions on how to operate it since I AM NOT Technical! He has been so kind & patient with me. I definitely recommend using the Geek Squad for installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician actually called me to ask if he could come earlier as he had a cancellation. He was very efficient in the installation and explained how to use my new TV and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sam's the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam was fantastic. Extremely polite, kind and patient. He had a great demeanor and was really friendly with my wife and my dogs, not to mention highly efficient with his work. Sam's a great representation of your team - big thanks, Sam!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Holds my 75" TV perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can turn side to side with no problems. Was quick install and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv install was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came on time, mounted the tv to the wall and setup the tv for us. They did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my tv efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was excellent when installing. Would recommend anytime!!! They really have great knowledge and will Make sure your walls are fully checked before doing any work.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fast Funny and still up years later

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the TV help me set it up as well as connected all my devices such as ps5 and other game consoles

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a great job as usual. They has installed many TVs and speakers for me and always to a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geeks are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks came, mounted the set, connected all the wires, disposed of the packing material and left the area as if they had not been there! The geeks answered all my questions, and explained all the Tv gun ruins and controls. Excellent service!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Polite, professional, and through!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two individuals that worked on our installation were both neat in appearance, polite, and very professional. The installation was done in a timely manner and exactly as we expected. When complete, they went above and beyond to make sure we understood how to use our new equipment. Money very well spent!

    I would recommend this to a friend