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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 246 Showing 4,901-4,920 of 38,688 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed the mount and TV Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were Pros. Oleg and his partner came in and out in less than 2 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad did a fine job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were prompt and diligent with their work. Everything was completed in a timely manner. Very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Al I can say is Awesome. The team was very professional and very knowledgeable of the work.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The mounting did not take long.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and well mannered. They mounted the tv with precision.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Dr Jackson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were good, mounted the tv & connected the Roku & antenna to the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who delivered and installed our TV worked quickly and did a good job. We are very happy with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad with a great installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted my TV and soundbar to the wall and set everything up. They did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad is a First Class Team of Professionals!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and support! Mr. Matt, Mr. Kenny and Mr. Jake did a tremendous job installing my Sonos wall mount!!!! They explained the steps throughout the entire process and offered an in-wall Cable management option. Absolutely first class in every aspect of the installation process!!! Thank you!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Expert installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used TV stands and didn't know what to expect when I scheduled a wall installation for a new 75 inch Sony. The Geek guys were really great to explain their process, ask for my preferences for placement of equipment, and very precise measuring for exactly centered parts. They explained how to use everything including a Harmony remote which allows me to keep all the equipment in a cabinet out of sight.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy, breezy TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys came over to set up the tv and they were very helpful, one of them set up everything and the other guy answer all my questions. I had the TV on the wall and running in no time. Excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super efficient and friendly installation of my new tv. My team came early and hooked up all my new equipment (and some old) quickly and correctly! My entertainment system is better than ever. I couldn’t be happier and will for sure use geek squad again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two appointments, which is a little unnecessary. They were to remove the TVs from one residence and reinstall in a new house. Rather than just follow the TVs to the new house, another crew was scheduled for the install. Regardless, they did a terrific job on the installations and everything looked and worked great.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for sharing your experience with us. Moving into a new home always takes some coordination, so I can understand that having just one team to do the work may have made things easier. Logistically, that's not always possible, and it is good to know things ultimately worked out as expected. We appreciate you choosing Best Buy, and congratulations on the new home!

  • Rated 5 out of 5 stars

    Great installation service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both installers that came to house were fantastic. Very polite and professional and got the job done quickly. One of the best experiences I've had with an in home service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time it was installed was wrong, they have to come to fix it, otherwise was in danger of falling. The second time the installer knew what he was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable Best Buy agent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not home when the agent connected the new tv, but my husband was. Unfortunately, my husband did not know all the necessary information for connection, so the agent came back a second time to get the needed information for setup. The agent was excellent and very knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Dwayne did an awesome job in mounting our 55" TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our home entertainment system install required a two-step process First step was to pre-wire for speakers, TV & components before walls and ceilings were installed. Dwayne did such a good job that we requested that he return to complete the process by mounting the TV, hooking everything up and testing and adjusting all components to insure maximum performance. Couldn't be happier with final results!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Mount 85" TV and Theater Sound system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected everything. They arrived on time, listened to our concerns and got to work. The work was well done and they cleaned up when they were done. Overall this was a great experience compared to other HandyMan services that originally tried to mount the TV...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Superb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a superb job. They went out of their way to do a super job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who did my tv install were great. They were polite, neat( made and left no mess), professional and were done with my install in about 20 minutes. Have used geek squad many times and will continue to use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our television, even down to the little details. Nothing was left undone.

    I would recommend this to a friend