Customer Ratings & Reviews

I had a tough, cement block wall (inside and unseen previously) which although my tech needed some assistance with did a great job in mounting. I finished by bringing cables through the wall. Looks nice and the Geek Squad are tops. Well worth the money to have it done for you.

The Team was very professional and timely and strategic. They made sure the area in which they operated from was clean after the project has been completed. Very kind. Very Informative

These were the best installers ever! Jacky and Steven did such an amazing job! They connected our new TV to our cable/DVR box and the new sound bar. They were so extremely knowledgeable and neat. They also were so nice and polite. We couldn't be happier.

We are pleased with the product as well as with the salesperson who assisted us in the store and the actual installer who came to our home. The problem was that scheduling the installation was a nightmare. Apparently, the store contacts a company that does the scheduling who contracts with an independent installation company that actually does the installation. Again while we were pleased with installer once he arrived, getting him here was so disorganized that it makes it regret going to BestBuy in the first place and I will probably go elsewhere in the future. One hand did not know what the other was doing and we received contradictory information throughout. I would also add that more than once they outright lied to us, telling us that the installer was on the way and we were next only to discover that we were not even on the schedule. BestBuy needs to get its act together!!!!!!! By the way, we were promised compensation for our troubles from the store manager, but a month has passed and we have heard nothing about it so we assume that it will not happen. Sadly, there are not many places left to buy televisions, but after this experience I will go to the ends of the earth to avoid BestBuy!!!!

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Highly recommend! The agents are professional experts who complete the task carefully and smoothly. They will give you a call ahead of arriving, wearing shoe covers, drilling with no dust falling to the ground, and share pro secrets about you TV after the installation. Definitely worth every penny you paid!

They were very friendly and helpful. They made sure that the set was mounted on the wall where we wanted it and hooked it up and made sure it was working before leaving.

I loved how communicative they were with our set up. I’m not great at hanging pictures, let alone a tv this big. They made the process easy and simple! I would recommend Best Buy to mount your electronics 100%

HIGHLY RECOMMEND, The Geek Squad associate who came out to mount my TV was extremely nice and helpful. It wasn't discomfort having him inside my home during the pandemic has he was sure to be wearing all PPE necessary. Service was great and I am very pleased with my mounted TV. Thank you Geek Squad!

I do not like hiring people to do handyman work for me. I caved this time because I was simply too busy with my "real job". These guys were outstanding. The guys who performed the work were in and around the Charlotte, NC uptown area. Your area: YMMV. Highly recommended if the service is consistent in your area!

The technicians worked quickly and efficiently to install the bucket and mount the TV and sounder. Later, when I had trouble getting the sounder to connect with the internet the technicians returned and fixed it quickly.

My service technician Chris Hullon was great, very professional, courtesy, and personable. He arrived to install my tv on-time, did an outstanding job with the installation. I am very satisfied with his service.

The Geek Squad arrived right on time and installed our TV flawlessly. These folks were competent, friendly and neat. They tucked all the wiring out of sight and exceeded all expectations. Michael Turner led the team and was extremely competent and helpful.

Geek squad was very quick, knowledgable, and professional.

The technicians were very skilled and conveyed more knowledge than just the installation. Gave advice on other helpful item regarding overall experience of the product

I ordered this service to have my tv mounted. I requested Zach because of the awesome work that he had done on 2 previous occasions, this time was no different, there were 2 other guys present forgot their names but they were awesome as well. Install went great no issues, arrived on time would definitely have those guys back.

The two gentlemen (one was Ben) who visited our home were professional and patient especially in dealing with issues from Hargray. They stuck with it and got us up and running. It is so great to have such courteous and business like technicians on your staff!

Best buy did a great job mounting our TV. It was kind of difficult because it's in a corner and the house has over 100-year-old plaster. But they were able to do it and it looks wonderful.

Arrived on time and completed the installation very quickly. Answered my questions regarding the installation and how the TV was set up.

Everything went well. Team showed up on time, worked quickly to get everything set up to best use/effect, and left the area as clean as they found it. Even hauled off the packaging. They did it far more cheerfully and in about a third the time than if we'd done it ourselves.