Labor Day SaleEnds September 7. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 38,693 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    AMAZING customer service!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my two televisions and sound bars were absolutely amazing and extremely professional! Not only did they call to provide ETA updates, they also helped me (free of charge) to setup my Honeywell thermostat. I had an awesome experience with them and was very happy with their assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Professional!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super professional! The communicated exactly when they would be arriving and came when they said. They removed an older TV and wall-mount and replaced with new in under 30 minutes, which included unpacking and cleanup. I know they do this all day, but it was very impressive seeing how easy they made it look. Well worth the reasonable cost and peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician set up the TV quickly and it works as I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional TV Mount!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad arrived as scheduled and completed the job in a timely and professional manner! Highly recommended them!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    As expected service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did quick and thorough work setting up my TV on order# 1125027352429.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians worked quickly and efficiently to install the bucket and mount the TV and sounder. Later, when I had trouble getting the sounder to connect with the internet the technicians returned and fixed it quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Service technician

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our service technician was excellent. He arrived on schedule. He started work immediately. He helped us decide where to place the tv mount. He explained how to use the tv. Before he left he cleaned up and removed the trash.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Customer service communication was excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my 85” TV unboxed and mounted while I wasn’t even home. Did excellent!!! I plan on using geek squad again in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Summer Kitchen TV install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK installers were polite, courteous and efficient. They left no mess for me to dispose of upon departure.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    They mounted it while I did other things.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seeing as I was simply replacing an old tv that had been mounted here before, and all they hd to do was moun the new one, they did a fine job. I was able to do other things while they did it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Worth the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and installed my TV and briefed me on its functions for optimizing my TV watching experience. Thank you, geek squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great customer service experience.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very friendly, kind, respectful, and respectful of my residence and property. Took time to answer all questions, explain and ensure i understood proper usage. Took time to make sure i had no issues logging in. Answered questions i had about later installs i will need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TVWall mount … Excellent Job!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my TV with professionalism and care and followed all my building’s HOA rules without a problem. They had a great attitude and were very helpful and nice. I recommend them without hesitation. They were even early which was nice and the updated me the new schedule in addition to calling the day before about their estimate arrival time. The did an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad is awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were amazing they sett it up in no time and took they time to teach us how to use it

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad - fast and efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job mounting our TV over a previously mounted TV area. They were able to lay it flat to the wall and fit it perfectly in the space

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    AWESOME Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the TV mount but I especially loved the 2 guys who installed it. They were on time, extremely fast and VERY helpful with other questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is super!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The superior installation team explained every step taken. Job completed promptly and everything functional when finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice second effort.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first crew was absolutely horrible. They had no tools. They were incompetent. They were rude and left after placing 1 piece of tape on the wall. The second crew was absolutely competent to mount the 83 inch TV, its wall bracket, the soundbar and ceiling mounted speakers. Can't say enough about their efforts. Took all packaging. They even arrived on time. Excellent experience.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Another installation of tv and mount done well!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad and all the agents have always done a great job. Our membership is one of the best valued memberships we have. Once again, we had another tv mounted on a wall and the agent was very friendly, courteous and job well done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was beyond wonderful. They were quick because they knew just what they were doing. Friendly. Kept me informed of their arrival time.

    I would recommend this to a friend