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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to be able to have Geek Squad reinstall my TV after I moved to Florida. Technician was pleasant, knowledgeable, and neat. I’m very pleased with his work, and with BestBuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did wonderful work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job putting my tv on the wall centered properly

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Very satisfying service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad technician who came to my house on December 27th was very professional, very friendly and he went above and beyond to do all the services l have asked for. His name is Jackson and I was really appreciative and very satisfied for the great quality of his service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Crew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geek squad crew did a wonderful job with the installation of our wall mount TV, sound bar and were very respectful. They cleaned up afterward too, leaving our living room as they found it. We were pleased they were able to help us learn the remotes that were new to us and didn't just take off before we were comfortable with the new system. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv mount & tv expertly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient, competent, & friendly service from Michael & Brian.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and respectful, did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a wall mount for our 65" TV and we also purchased the option to have it installed. The two people who came out to do the install were very professional, clearly knew what they were doing, and were very respectful, asking for permission before moving any furniture, etc. They did an excellent job, put the TV exactly where we wanted it on the wall, and showed me details of how to use the mount (moving the TV out to get behind it, changing the viewing angle if needed, etc.)

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very satisfied customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! Two rep team worked expediently. Answered all my questions. Left my house clean of any paper/cardboard and my damaged TV. Highly recommend letting the Geek squad handle your issues.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went extremely well. On time, excellent installation, courteous workers. They took great care to make sure we were pleased

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mounting TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and we’re in communication with me because of a different job they had the same day. They came and got the tv mounted and helped get it turned on and ready. Definitely better than trying to mount huge flat screens alone

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad - great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad reps were intelligent, knew exactly what they were doing and were thoroughly professional in installing our tv. There was a scheduling issue involving two installations the same day and they were able to resolve it quickly. I was very impressed with everything about their service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 4 out of 5 stars

    easy to slide

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    our tv is wall mounted over a fire place and this mount is perfect and very reasonably priced. It is easy to maneuver as well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was very quick and professional. I would use it again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did a professional install of my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians that came to my home we courteous, professional and did a great job installing my television exactly as I wanted it! The job was performed professionally and my home was left neat and clean!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad techs (A.J. and Gilbert) were punctual and amazing. I really appreciated how thorough and precise they were to make sure I was happy with my tv mounting. I was concerned with safety and they took real care with everything I asked. I highly recommend their service and appreciated their expertise.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second time I've used them for an install and again the installation tech did an outstanding job! I appreciate how quickly he was able to complete the install, and made sure I was satisfied with his work before leaving... I also appreciated the use of PPE while in our home.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Highly recomend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bo and Luis were amazing. On time professional expert and just really good guys. Requested them back for next project and service was 10/10 again. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV Setup & Mounting service for 56” to 90” TVs was excellent. The crew was friendly and knowledgeable, making the entire process smooth and stress-free. They arrived on time, handled everything with care, and ensured the TV was securely mounted. They also took the time to answer questions and made sure all the settings were optimized. Highly recommend their service for a hassle-free setup!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    A courteous bunch of true professional!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was punctual and kept us informed about their arrival. It took them additional time to wall mount our TV as the first one was found damaged when taken out from the packaging. So, they went back and brought another TV on the same day in a couple of hours and completed the wall mount. We are happy with Geek Squad's performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a great picture. And sound. And I don’t have a sound bar. The geek squad delivered it and mounted it in about 15 to 20 min with a mount I provided. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad agents Jacky and Steven are the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were the best installers ever! Jacky and Steven did such an amazing job! They connected our new TV to our cable/DVR box and the new sound bar. They were so extremely knowledgeable and neat. They also were so nice and polite. We couldn't be happier.

    I would recommend this to a friend