Customer Ratings & Reviews

We had a few issues when they finally came out to mount the tv. Firstly, the techs advised me that the cable that comes with Samsung TV's are not "in wall" rated. So we have to put the One Connect box on the back of the TV. They used zip ties. Then I was told I need 3 - 12' HDMI Cables that are in-wall rated. None on the trucks so we are no panicking, since this is my second day off work for this installation. When we purchased the service I specifically asked if we needed any cables, if the One Connect cable would reach through the wall or any other items other than the mount. We were told "No" by the sales person as well as 2 different guys from Magnolia. Luckily, Brad one of the techs and I spoke to Janie at the Plymouth Meeting store and after a little tense conversation, she got the cables we needed at no cost to us, for all the confusion and issues. JANIE IS AWESOME. So the TV is now mounted on the wall and looks great. The only real issue is if you adjust it up or down it goes out of level. SO we have to tweak if every time we adjust it. Overall they did a pretty good job.

All went extremely well. On time, excellent installation, courteous workers. They took great care to make sure we were pleased

[Employee of bestbuy] Installation is a no brainer! Uncle Billy isn’t going to buy you a new TV if it slips and cracks or falls off the wall. Clean and professional service with wire management!

The service was excellent. The guys that came to install my new Bravia 9 were very careful and professional. The set up my new tv and answered any question I had. I would definitely use this option again.

Great squad. Great product. 85 inch tv solidly mounted in minimum time. The mount I chose allows even the largest tv to be pushed from one side to the other to either tilt if that’s what you like or to just attach cords of any kind.

Agents communicated install window and updated regularly, They installed the tv and connected everything nicely. Helped set up for cable and apps. Great Job!

Greek Squad was very efficient and set up the TV and sound system with ease, The installers were professional, efficient, polite and very knowledgeable, They are great ambassadors to the Geek Squad.

Great work by both gentlemen. Efficient, knowledgeable, and personable. Asked the right questions to ensure the TV was mounted exactly where and how I wanted.

The agents did a phenomenal job installing the tv mount over my fireplace in the living room. Very professional work and the majority of the wiring was within the walls, little wiring showing at all. TV was connected, adjusted and we were very happy!

The two Geek Squaders that did my install were great! They were polite, knowledgeable, patient and clear when explaining functions! I didn’t hear a complaint when they had to relocate my wall mount. They were here when they said they’d be. I don’t think you can ask for any more than that!

Levi and Gibson were great. Took the time to show me how it worked with the remote. Not that I remembered it all. They were careful installing it so centered on the table. I have always had friendly and efficient service from the Geek Squad.

The agents Mounted my tv perfectly they arrived with my tv in a timely manner.

Geek squad are the absolute BEST! Each time, they are knowledgeable, courteous, punctual, and expertly get the job done. They are the reason I shop no place else. Highly recommend!!

Completely satisfied with the Technician who came to my home to "wall mount" and set up my new Samsung 55" Curved Screen TV. Cannot believe the professionalism, knowledge and courtesy that was shown by this Best Buy employee. Would definitely recommend having the Geek Squad take care of installing, mounting and setting up your TV purchase from Best Buy.

Dusty and Matt were great! Very prompt and professional. Great advice to fix problem with room. Came back and took care of installing a new receiver after the old one malfunctioned. Everything works great. Gave simple explanation as to how devices worked.

Geek squad technicians were very professional, polite and were able to accommodate all of our requests. They took the time to professionally measure, install, check and make sure that the job is done as it should be. A short demo of the product and general guidance were provided. Many thanks!

We purchased a wall mount for our 65" TV and we also purchased the option to have it installed. The two people who came out to do the install were very professional, clearly knew what they were doing, and were very respectful, asking for permission before moving any furniture, etc. They did an excellent job, put the TV exactly where we wanted it on the wall, and showed me details of how to use the mount (moving the TV out to get behind it, changing the viewing angle if needed, etc.)

The techs did an outstanding job mounting my new TV and connecting it to all of my devices. They were very friendly, quick, and didn’t leave a trace when they wrapped up.

The GEEK installers were polite, courteous and efficient. They left no mess for me to dispose of upon departure.

The Geek Squad agents were easy to schedule. They arrived on time and quickly and professionally mounted my wall TV and set up the Sound Bar. Plus, they made sure I didn't have any questions once they were done. Great service!