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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 259 Showing 5,161-5,180 of 38,693 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    65" Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Easy install and set up. Good picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was fast and perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I had the team from Best Buy come out to install me new TV! They hung it on the wall between two windows, put it the distance I wanted from the floor, and were able to hide the cord behind the wall. They were friendly, knowledgeable, speedy, and professional, and cleaned everything up afterwards. I highly recommend professional installation by Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came out to mount my tv were amazing they were very friendly and went over and beyond to make sure I was happy with my service took their time to answer my questions and explain everything to me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK SQUAD PROVIDED EXCELLENT SERVICE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians mounted my TV and connected my devices! They were professional and helped me understand more about my system!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    excellent set up and take away!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Martin and the team did an outstanding job setting up 2 new TVs! The old TVs included a 50 inch plasma that weighed about a ton, and a 32 that was mounted up high in my garage work space. The first was a heavy lift and the second one was high up and difficult. they did a GREAT JOB!!! WELL DONE!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Rockfish products are built to last and provide

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product from a solid company! We could not be any happier with our mounts

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Outstanding and courteous service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents did an outstanding job mounting my tv. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They not only did a professional install, but they fixed the mess that the Best Buy contractor did a few days prior. Only allow Geek Squad in your house!! No 3rd party contractors that BBuy sends. You can request it! Do so :)

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very pleased with Jerry and AJ. Very professional with good manners! They were very careful with my purchase. They work fast together they make a great team! They did not rush and took their time to explain in details and answer any questions we had. Geek squad is very lucky to have Jerry and AJ!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was professional and courteous. He was knowledgeable as well. Unfortunately, Best Buy doesn't recommend an In-Wall Wire kit. You will need to buy one if you want your wires hidden during install. The service offers concealing wires but the kit is sold separately, like the wall mount.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The tv was installed greatly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation, super nice and helpful. I would definitely recommend others to use this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service. The technician went above & beyond installing both TV’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad if the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad personnel who came home to fix the TV and the Sound System were the best. They were so friendly, patient, and even provided suggestions/recommendations on TV positioning, sound system location, etc. The work they did was perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The TV installation was done very well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was very knowledgeable and did a superb job in safely and precisely placing the TV above a fireplace and mantel on the chimney. They manage to do this in well under an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad fast and great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad crew installed my 75'' TV perfect . The crew gave me a call when on the way ,then spent time going over what i wanted them to do and also offering great advice . The crew was polite and professional . Will be calling them to set up surround sound next

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    There's The A-Team & The Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was not centered on the wall. However, they were very professional & did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Best Buy Employee

    Rated 5 out of 5 stars

    Best Service

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Installation is a no brainer! Uncle Billy isn’t going to buy you a new TV if it slips and cracks or falls off the wall. Clean and professional service with wire management!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Very professional and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the Geek Squad’s job. They were professional, punctual, and took precautions to keep themselves and my family safe during the pandemic. Everyone wore a mask and they also had gloves. It was a positive experience overall, and I will always prefer that a professional handle jobs like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad sent 3 people to install 2 TVs. They were very professional and offered great recommendations for soundbars and lights that would go with the TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Sound and Tv wall installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work was performed professionally timely with minimal disruption. Strongly recommend there service.

    I would recommend this to a friend