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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 261 Showing 5,201-5,220 of 38,688 reviews
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my TV and that was ok but what bothered me and I definitely didn’t like was the technician kept quoting more prices for drilling hole in wall or for cords that are expensive and he could have just gave me the free one he had in his truck (that I finally got him to give me). He even charged me for setting up the surround sound. I was charged $150 more which I think I shouldn’t have to since I thought I paid enough in the beginning. Over all the service was very good

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geek Squad Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad sent to me (Tony and Caleb) was great! They worked quickly, thoroughly, cleaned up after themselves, and were very friendly. My only regret is that I didn't press for instruction on my new remotes!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional candy helpful. They made sure to keep the area clean and cleaned up after they were finished. The agent walked through the new set up and offered his card for any additional questions.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Thank you guys so much!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryan and his associate were outstanding! Definitely a five star experience mounting our TV. Through chance Bryan has mounted other TVs for our family and has been nothing but professional, polite and a perfectionist. I would highly recommend him and his associate to anyone in central California looking for geek squad services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mounting my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly courteous and knoklegeble what more can you expect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installers from Best Buy Shine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication with the Geek Squad team that installed my full motion TV wall mount and 85" Sony TV. These items were installed in a custom designed wall niche with very close tolerances. The Geek Squad's installation was spot on! The team arrived on time and left a spotless clean job site. Thanks guys for a really great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    G.S. doing their thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, Geek Squad excelled at their profession. 2nd of 3 mounts.. No pic cause I am worn out. Be careful when you tell a wife "yes, of course we can change the carpet on the stairs..." You're liable to get much much more work than you expect. However, in this case, she works, and I act like an apprentice just for kicks.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my Tv and explained everything and made everything understandable awesome service

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job done professionally by the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted our TV, set up cable and blue ray remote, and connected all devices. He instructed us on how to add apps, make changes to the TV set up, and use of the new remote control for the TV. Mike did a great job. It was a pleasure to have him come to our home and work with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On the Wall!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though we purchased a swing arm mount, it wasn't the right size. But Geek Squad had one with them. They were able to install the wires behind the wall for an extra charge, but well worth it. It's like a theater in my living room.........need to get one for the media room and upgrade it next. They set everything up and showed us how to use it. Great job, Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents took their time to confer on best placement of the Samsung 75 inch tv. They installed the mount and then made sure everything was working as it should. Friendly, efficient, and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Geek Squad for years. They are very knowledgeable, professional and courteous. I highly recommend them for all your TV and theatre installations and repairs.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and were very helpful and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did an outstanding job mounting my new TV and connecting it to all of my devices. They were very friendly, quick, and didn’t leave a trace when they wrapped up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very satisfied customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! Two rep team worked expediently. Answered all my questions. Left my house clean of any paper/cardboard and my damaged TV. Highly recommend letting the Geek squad handle your issues.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad mounted my TV for me!! 10 out of 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually had no idea that BestBuy did this type of service!! it was really a life saver!! and i didn't even need to have purchased a TV from them! I will absolutely be using them again any time I need to mount a TV!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geeked About Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed my existing television and installed the new one on the rack. He didn’t take very long to finish and was very professional. He took time to answer all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great Installers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and thorough installers. Very personable and super neat

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad Round of applause!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents excellent job Aligning my TV perfectly on the wall They went above and beyond on this job Thumbs up

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad made it painless!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved how communicative they were with our set up. I’m not great at hanging pictures, let alone a tv this big. They made the process easy and simple! I would recommend Best Buy to mount your electronics 100%

    I would recommend this to a friend