Labor Day SaleEnds September 7. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 263 Showing 5,241-5,260 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad moved by TV from one wall to another.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were very helpful by showing me every step they took to add my TV to the wall. Assured me with each step as I was concerned about marks on my wall. After installation they walked me trough the steps so I would be able to work the programs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex Griffith (Agent) and Kyle hung our Best Buy 55" Curved Samsung and did a beautiful job in our apartment. They connected everything neatly and also cleaned up any mess. We are very grateful for their kindness and consideration in every manner. THANKS to them, both!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Done right the first time didn't leave me hanging

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad and totaltech membership worth their weight in gold. Quick easy installation with folks that were pleasant, had the right tools and knew what they were doing. Free haul-away of the old TV an even better bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Worth the Money.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First crew very helpful. Made recommendations that resulted in a great finished product. Only dig was not cleaning up the dust they created. Second crew (replacing the first defective TV were top shelf.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was very professional in the set up the amount of time it took was a little difficult to hang but they got up there thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The Geek Squad mounted 2 TVs and setup 1 sound bar

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professionalism of both Thomas and Renee were noteworthy! They arrived on time and proceeded to mount two (2) TVs (55"/65") and a sound bar. They thoroughly performed operational checks on all equipment and made certain that I understood all of the "in's and out's." I would recommend them, specifically, to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my tv and sound bar.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents successfully mounted my new 75 inch Sony tv, along with my existing sound bar. They then took the time to reinstall all of my streaming services, which they didn't need to do. Very much appreciated. Overall a good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Job well done! Thank you Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a phenomenal job installing the tv mount over my fireplace in the living room. Very professional work and the majority of the wiring was within the walls, little wiring showing at all. TV was connected, adjusted and we were very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could figure out how to work it is fine. The picture is perfect. It sounds perfect. This is like a really nice television. I mean it is top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad/total tech support review.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad was very friendly and helpful with helping me setup my new 65 inch sony xbr950h, they made sure the tv and the stand were safe and secure in the process, im definitely gonna have geek squad help me setup future home theater add on and setups for my home in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so appreciate the two Geek Squad agents who set up my new 65" TV and sound bar and more. They did a great job, and I am really enjoying my new larger TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Outstanding wall mount of 82' TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 82' TV was hard to level out but the crew patiently adjusted it until it was perfectly level with the walls and credenza below it. They ensured it was mounted to the studs and were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    77

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came ready for the task at hand and installed my tv and soundbar with no issues. I was asked my opinion on how I wanted my tv mounted and in a matter of a reasonable time every thing was done

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Quick and High Quality Installation!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installation team arrived at my house and informed me of everything they will be doing during their time here. The team was very professional and helpful after mounting my TV on the wall. They even helped me setup my new TV! Very communicative and professional and will definitely recommend Geek Squad to my friends!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV & did a wonderful job. They were very friendly & efficient. Matter of fact, one of the installers asked how we liked the neighborhood & it turns out that his parents are moving into a home two doors down very soon. Talk about small world!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys are amazing. They know what they are doing and the installation is flawless. I wouldn't consider doing it myself when these guys are available.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geaks!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great! Very professional and know what they’re doing. I bought an expensive tv, so the unboxing, delivery and mounting was free. Can’t beat Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick installation process

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick installation and easy installation process. Best buy sent over to gentleman to deliver and install my new 75" Sony X95K. The guys showed up on time. Installed the tv within 20 minutes cleaned up their mess and left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad — a National Treasure!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were swift and professional - they installed my mount and put my TV on it. They were so kind and respectful and I will absolutely use this service again!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Professional team !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so professional and friendly they carried the tv to the 2nd floor installed the wall mount I already had and everything thing was done perfectly!

    I would recommend this to a friend