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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 263 Showing 5,241-5,260 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is top notch!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best install and mounting service available hands down!! They take such care of your home and purchases, and take pride in their work. They compete the job to perfection and even had an extra roku stick on the truck to sell me on the spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mounted on wall looks great. The two techs that installed it were very friendly and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician properly mounted the TV and for the most part got it hooked up to the cable and internet. He wasn't especially familiar with Shentel cable and internet, however, and we had to ask Shentel to come out and finish the setup.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    As expected service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did quick and thorough work setting up my TV on order# 1125027352429.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed our TV very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted the tv and set it all up . Very satisfied ! Thanks Geek Squad Five Stars !

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good / Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation guy, John, was great! Set up and checked out all our stuff, answered all our questions. The process of contacting Geek Squad was terrible, all by computer, no chance for human contact. I needed to change something in the original order to make sure they had the time and the right equipment, until John called the day before installation I couldn’t make contact.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    great geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent, friendly, professional, knowledgeable service provided by the crew that installed my tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They listened to me and gave me suggestions on exactly where to mount my new tv. Got it installed and cleaned up very quickly. Very polite also. I’m very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad great job tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely best installation crew for 65” LG OLED TV and two AppleTV’s third generation that are much nicer than previous remote control and these automatically turn off with system shutdown

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Best. Installation Experience. Ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great experience in every way! Repositioned existing mount & completely set up so we were watching TV again in no time. Thanks!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad went above and beyond.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents put my TV exactly where I asked them to and connected it to my SONOS sound system. They even equalized the SONOS surround sound, which I consider above and beyond what I had purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of setting up the TV outside on the patio. They made some suggestions to our original plans and we went with the suggestions which ended up saving us some money.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV/Display Setup & Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very pleasant Best Buy Home Theatre technician installed our new TV mount and TV purchased from Best Buy. Why do it yourself when you can have pros with a smile on their face do it for you?!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My service with Christopher and Matthew were great. They very knowledgeable and took the time to ensure that I was pleased with the installation and making that I understood the set up of my TV.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installation was A #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman did a wonderful job installing and setting up my new Samsung tv. He was very friendly and professional. He was aware of my physical difficulties and was very thorough making sure the tv was placed correctly allowing me pleasurable television viewing. Thanks so much.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great work!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time, placed my TV on the wall, connected my ROKU and secured it to the mount, collected all the cables, answered all my questions, and cleaned up the work area. Whole process took about 30 minutes. Very happy with the work done, will be hiring them again to to hang my living room TV on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Moved wall Mount TV from one room to another.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer named Andrew was very proficient at his job and was very friendly to boot. He explained everything very well and made sure the Blue Ray and XBox we’re hooked up and working. I am about to use them again for 2 more installs. The Geek Squad is top notch and do not hesitate to use them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tkershaw, Sony TV intall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation job by the Capitola Geek Squad. Arrive on time, good clean up! quickly completed a difficult installation above a fireplace.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad was amazing and so helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very kind, knowledgeable and helpful. They were courteous, informed me of needed information and cleaned up when they were finished. It relieved some stress as our family has been through some tough things lately and it was nice to have someone who knows more take care of things for us.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job mounting my tv safely and neatly (it’s centered beautifully on our wall) and was extremely courteous and considerate. This experience made me extremely likely to order more electronics from best buy.

    I would recommend this to a friend