Customer Ratings & Reviews

My tv was installed without any problems. The geek squad set it up and explained how to work the tv and sound bar. No issues

Tony and his team are very knowledgeable with their job! Very professional and helpful with suggestions to a tech illiterate like me. I enjoyed so much the TV and sound bar they installed

I couldn't have done it without them. More expensive than I might have liked but having the delivery and installation was well worth me not having to deal with it.

The installer was Top notch courtesy professional and even showed me a few ways to set it up where it look nice and professional

This team knew what they were doing and installed the TV along with soundbar very quickly. They went over everything and made sure they cleaned up after themselves.

Called and had the guys come back because my first mount was hanging crooked. I bought a new mount and called to have the job redone... The guys who came to my home were nice respected my property and did their jobs very well and cleaned up when they were done. Great Job Geek Squad!

The Geek Squad service man has done a great job of installing the mount along with the TV. He must have done thine numerous times since the whole process took less than 45 minutes. I couldn't do a better job. I am glad to include the installation service with the new TV. Strongly recommended.

Matt and Chris were great. They came in and looked at the existing system and mounts, along with 3 different ways to approach adding the sound bar. Once I chose they were careful, thorough in getting everything up and running. They went over the equipment and how to use it.

Jason mounted the TV professionally and with no time wasted. He spent time with me after work done to explain remote and actually set the TV up and running. He is a wonderful representative of the Geek Squad

The guys who came to mount my tv on both occasions were superb. Unfortunately for them they had to deal with a very dissatisfied customer. After waiting 3 weeks for my tv and having gone to the store to make sure my act info was correct the tv was still shipped to my old address 1000 miles away. After waiting another week for the tv the guys came in and installed it to only find out the tv had an 86" long crack across the entire top. They knew how upset I was, especially after the last hiccup. They worked to get me a replacement. The 2nd group of guys came in and hooked up the 3rd attempt of the tv and did everything to make sure it was set up and ready to go.

The agents made sure they were clear on our preferences before mounting the TV. It was quick and well done. They also helped setup the TV and explain some features, which was very helpful. They were also friendly and there was plenty of smiles and laughter during the time they were here. Excellent experience!

The geek squad team did an outstanding job in installing the TV bracket and the TV. The technician (Carlos) was very patient and helpful in providing assistance in setting up the apps on the TV.

Excellent Service. The technician went above & beyond installing both TV’s

Agents unpacked and mounted my new 77 inch Samsung TC (in a corner) for us....get job

I knew the tv’s at this size would be heavy, but didnt think that they would be THAT heavy. Very glad I decided to get this service so I wouldn’t have to worry about it!

Everything was great. Got the job done on time and problems. James does a great job. Very helpful and cleans up after himself. I have used him so years and ask for him every time. Would highly recommend using him for any stereo work you have. Always does a great job.

I purchased the Geek squad membership and are an appointment to have 3 TVs Mounted to the wall and wires hidden inside walls. When the guys (third party installers) showed up they said that they were only there to install one tv to the wall and would not conceal wiring and just set up the other two TVs. I explained that, that isn’t what I ordered. They went on to bad mouthing the store and their employees. One of them promised me he would come back Saturday and get the job done as I needed to purchase kits for the wiring to be hidden in the walls. Saturday morning he never showed, I called and text him and he said, I’m not assigned to that job any longer! I couldn’t believe this. I called and spoke to the San Rafael store Manager Michael, he was amazingly helpful and made things right for me. The guys that came and installed (Best Buy Geek Squad staff) not third party vendor this time were amazing, friendly, thoughtful, clean and quick. This experience was turned around because of the team work and communication between Michael and his staff. Thank you Michael!

Geek Squad guys were amazing. Friendly, helpful from beginning to end. After they installed all items they explained and demonstrated how to use everything. Thanks geek guys.

The Geek Squader did an excellent set up job. He was patient with us and later called back to see if we had questions.

The people installing it were great! They got there a little earlier than expected which is good and got everything fixed and finished quickly.