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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 273 Showing 5,441-5,460 of 38,688 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents carried in my ew TV and set it up. I had a TV for it so I did not have it mounted on wall. Agents were very thorough and set it up quickly. Took a little time since my home wi-fi was running slow. Hauled away my old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85 inch TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the original two-man team (TV had a defect and had to be replaced) and the second team were fast, professional, delivered, set-up and programed everything for me!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great customer service experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very friendly, kind, respectful, and respectful of my residence and property. Took time to answer all questions, explain and ensure i understood proper usage. Took time to make sure i had no issues logging in. Answered questions i had about later installs i will need.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician was awesome! A lot of people may choose to install their own TVs or soundbar themselves, but my Geek Squad Team (Installer) provided professional service well worth my investment. They know the tricks of the trade to ensure all my systems were up and running, mounted in the perfect place, and synced in no time! Great professional service at minimal cost.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installers were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installers were awesome. They did two TVs. My large 65 inch A90J and a smaller 55inch Sony. They were patient, answering all my questions, and made some suggestions that I had not thought about but made total sense (replacing my surge protectors for the upgraded TVs).

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Professional and Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians came on site and had the TV mounted within minutes. I had a 75 inch TV and there was no way I could have done the install myself. The technicians had the TV mounted over our fireplace within minutes and had setup completed. The install was bundled with purchase of the TV but I would have paid for it without the bundle because it was 100% worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was friendly and professional during their installation. Also helped me connect with You Tube TV app. Went above and beyond in their customer support! They are always A+!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed our new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers mounted our new tv on the wall, set up the television and connected it to our wifi. They were prompt, friendly, and very helpful. Answered all our questions patiently.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    HIGHLY RECOMMEND IN HOME INSTALLATION!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were terrific! They had my television mounted in less than 30 minutes and even contacted my cable company to get everything set up correctly! I am electronically challenged! Thank heaven for the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mounting of 4 TVs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were 4 TVs that were mounted in different rooms. The agents did a fantastic jobs mounting TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Excellent set up. Poor follow through.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives mounted our TV on our existing stand and set it up. The install would've been perfect except I realized the TV manual was not there.I called the reps to ask where it was. They told me they don't usually leave the manual because it is of no value. However, if I want a manual go to the store and they would print one for me. I did not like that . They made an assumption without asking me. After all, I paid for the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did a great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived right on time and installed our TV flawlessly. These folks were competent, friendly and neat. They tucked all the wiring out of sight and exceeded all expectations. Michael Turner led the team and was extremely competent and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Matt & Xavier are a great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt & Xavier were great & cordial & went out of their way to ensure I was pleased with the experience. They put the TV where I wanted it & set up my remote & several other things I had no idea how to do… they are a great team… much better than the last geek squad experience I had.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with the service and professionalism of the installers.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Steve and Joe installed my TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve and Joe from Best Buy are awesome. They came to my home several times and know what they’re doing I highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the Geek Squad setup, install, and mount three 55 inch TVs and the work has been flawless. I highly recommend their service because they do a excellent job and I’m a happy customer when they leave.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and professional set up of my tv. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Agents installed with expertise and professionalis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV with expertise and timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. I was able to secure a instalation date realtively quickly after I purched my tv and mount. They were friendly, knowledgeable and cleaned up after they were done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were very courteous and professional. They did an excellent job.

    I would recommend this to a friend