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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 38,693 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that came over to set up our brand new TV and Soundbar and In wall extension did a very professional job. He ran the cables inside the wall and also installed the Soundbar...as seen in the picture below.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Geek Squad 50" TV Wall Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the quality of the installation. The Technician was well prepared with all of the tools and supplies needed. It mounted beautifully and is working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Gold standard service, 5 star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was thorough, very professional, highly competent in his craft. He was friendly, patient and made sure I understood everything he explained.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff were very professional and took care to clean up, aligned, and set up all hardware to tv. I wish I had used these installation services sooner. Takes all the hard guessing out of setup

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Impressive team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the Geek Squad. Professional, attention to details and instructions were great.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fantastic job mounting my tv above my fireplace! The technician was fast and efficient. He was very knowledgeable and took time to show me all the features on my new tv too!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome Geek Squad workers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad workers who came were awesome! They were super helpful and went above and beyond to get everything set-up for us. Would highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very Professional and fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a good job at placing the mount and television and gave me a suggestion to place it slightly higher than where I originally wanted it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad conceal mounted my TV professionally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very good and Conceal mounted my TV On studs very professionally. I would recommend them to my friends and family for sure. They were very knowledgeable and presented themselves and Best Buy in a good light.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    LG86 Donald

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time & took precautions to keep carpet clean & cleaned up. They mounted, set-up & connected all devices quickly & accurately

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    installer was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young gentleman who installed my TV/audio set up was great and extremely professional. It took a little longer than it should have but that wasn't his fault. The store did not give him one of the items so he had to go back to get it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time installation of 4 big screens quality work. Polite technicians!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    They got here early and helped set everything up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our 85 inch TV and they where the nicest agents. They hooked us all up and even let us know what sound system would be best for our Samsung TV. Picture below was after they put up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the service that the chain provided. They came and got the job done and a timely fashion it was very professional

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted 5 TVs (one was a frame tv). Arrived on time, communicated perfectly, and were super helpful. Everything was perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came told me exactly how it will be installed…after installation process they set the tv up for me and showed me how to use the new programming…They where very sweet

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was on time and the product was professionally installed and they even cleaned up afterwards. Once the product was installed geek squad even insured that it was tight and sturdy which I appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home delivery team was amazing. They not only securely hung my expensive purchase, but they made sure the operating system was up to date and all my other consoles, computer and dvd player were connected and working. Even went above and beyond to ensure my sound system worked with the new tv. Outstanding

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Thank You G-Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t beat the GEEK SQUAD when it comes to quality. There have been several times where I didn’t think they could mount my tv where I wanted, but they always do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 55" TV installation and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Geek Squad technicians were very friendly and customer oriented. They worked very carefully installing a new 55" TV above our family room fireplace and setup the TV with easy-to-follow personal instructions. After installation and setup, they carefully cleaned-up and packaging and debris and let our home absolutely clean. I was totally satisfied with their work.

    I would recommend this to a friend