Customer Ratings & Reviews

two guys show up , take down old tv , move the mount to new position on wall, rout new hdmi cables , set tv up with verizon fios, take the trash and are gone in 40 minutes-- very polite answered my questions geek squad has never let me down

I am so glad we hired the company to install the TV. We were afraid if we tried to di it ourselves something woukd have gone wrong. The installers were very nice and professional.

These two young men were so careful and professional !! When they drilled the holes into my wall studs, one of them held the vacuum under the drill so collect the debris from falling to the floor. NO ONE does that these days !! So Impressed !!

Technicians were great. Tv looks awesome after it was mounted. The only issue was they couldn’t hide my HDMI wires due to lack of equipment that an electrician would have

BBQ Red and his crew fixed me up perfectly. Came in neat fast knowledgeable and cleaned up afterwards and even went beyond their required services to help me out. I am a happy camper.

Justin was the customer rep. who came to our condo to recommend what we needed to purchase. Justin did a awesome job and what he recommended what the perfect solution. Neil did a great job in doing the installations. Both guys were very nice and very customer focused. Hats off to the both of them.

very good, buena atención e installation precisa. satisfaction completa.

The agents were very professional, and they knew what they were doing

The three agents mounted my tv and were very professional and informative. They put down drop cloths and vacuumed up after their selves leaving my home spotless.

Joshua and Eddie were excellent. They continually updated us on the install of a wall mount for our TV in our den. Also guided us on the purchase of a mount for our soundbar. Courteous, professional. I recommend these individuals specifically.

The technicians were friendly and efficient. They did a great job and educated me about how the television worked.

We had purchased a 75" TV that I had originally installed and after setting it up realized it was defective. I set up an appointment to have the TV replaced. The Geek Squad came in, took the defective TV down, replaced it with the new TV. They were professional, neat, and quick.

it was done so perfect and fast that if I had not seen it myself.the tv was mounted on the wall.programed and everything was explained.it was all done in less that45 minutes.the guys even set my Netflix so I didn't need the router on it.i will be able to unplug the cable box and blue ray without hesitation.it's very easy to plug back in.

Squad men were friendly, courteous and knowledgable. The entire set up process was smooth, and efficient. They explained about the tv and what to expect. They (Bryan and Zac) were truly an asset to Best Buy.

Was told at the store when placing order that the crew ‘worked on older homes all the time and that lath and plaster walls were fine…’ Order placed by store associate thusly included parts necessary to conceal wires into wall. Crew showed up and said they don’t cut into lath walls and that they would have to surface mount. Crew promised to return parts and we wouldn’t be charged. This hasn’t been the case and after speaking with store manager, was informed that the crew hadn’t yet put the parts back into system yet and not to worry we wouldn’t be charged. Now have filed a dispute with Best Buy. Also should have installers write down instructions for the new universal remote ….

Our installer did a great job! He was courteous, friendly and efficient. He mounted the tv and set everything up for me. Helped me load and login to all the apps and made sure everything worked properly.

They called and re-arranged the appointment to a more convenient time. When they arrived they wore foot coverings to keep our carpets cleaned. They worked quickly and efficiently on connecting the new 55" TV connected to our old TV stand and getting the TV working. They reviewed the functions of the new remote and took away our old TV for a $40 fee.

Love our Samsung - 65” Class S95D Series OLED 4K Glare-Free Smart Tizen TV (2024). We could have purchased it at many different location, but wanted to have it installed above our stone fireplace in our new home by Sammy Guajardo. Sammy installed a similar TV for friends of ours and he was absolutely fantastic. He is very friendly and takes pride in his work. Sammy is a great asset to Best Buy.

Great Job, just a little late getting to the house, but did a perfect job.

I wish that I remembered the names of the gentlemen that did the instillation! They were both so sweet and made sure that they did the instillation exactly where I wanted it. Masks and shoe booties were warn without request! The whole thing only took about 30 minutes!