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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 303 Showing 6,041-6,060 of 38,692 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad does it best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad takes the hassle of mounting the tv properly. The team installed the tv just where I wanted it. The frustration of setting up the tv and reading manuals is eliminated. The Geek Squad sets up the tv then showed me how to use all of the features. I use them for everything I can.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad guided me thru the use of remote and ap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents with professionalism and expertise successfully instaled and mounted my 50 inch sony smart tv. They were able to show me also tge hdm1 ports thst i can use for sny streaming stick or device. Answered sll my questions

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad did a fantastic job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from the Geek Squad really went above and beyond taking down the old tv and putting in the new mount. We really appreciate them taking the time and diligently putting everything together.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Extraordinaire!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained everything after setting up. Had me use LG remote before he left so I could yse all the apps, etc. Then took away everything I no longer needed to be recycled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected install service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You purchased the Geek Squad installation of a large screen TV because you either don't want to do it yourself, can't do it yourself, or possibly a combination thereof. For me, it was both - I didn't want to nor did I want to screw up the job. This is the second time I've used Geek Squad and both have been wonderful experiences. On this job, I had the mount already purchased, opened, and laid out on the floor. I needed them to bring my TV in from the garage. There were two people...two people that if you didn't know any better you would have thought they owned the company that is how considerate, mindful, and skilled they were at what they did. What took them 25 minutes to install and mount the TV would have easily taken me hours. On top of that, they took the time to explain how it functions (tilting, moving, etc.) but also some neat little tricks on hiding cords and ideal height, etc. Without any doubt, time is money and the Geek Squad saved me a lot of both!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys knew their stuff. Exactly how to hang and how to help. They were patient to explain the process and what was taking place. The Techs. were excellent and polite and most importantly installed our new TV perfectly. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Quick and easy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy installation. The people who came were friendly. The only complaint I have is they removed the plastic on the TV without asking. There was still renovation work going on in the house and I didn't want the dust to pile up on the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredibly Pleased. Quick, detailed TV adjustment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm grateful for the fine work that my techs did to adjust the positioning of my TV. I was unsure of whether I could do the move and Best Buy's techs made it look all too easy. They had a great demeanor and very helpful. Many thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV install was great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and installed/mounted our TV in good time. They were courteous, professional and timely. Cleaned up after themselves, and carried off all boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were really nice and helpful, I didn't have to do anything and They got my t v all taken care of and replaced from the one that broke

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A must have!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people know what they are doing and they are very professional and nice to deal with. I did NOT want my handiman messing with my wall tv installs. I needed it done perfectly and easily and that is what I got!! Since I have total tech, they did it for $50!!!! A no brainer!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squads the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came out to install it did a fantastic job! They also cleaned up everything and wore shoe covers which I really appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Clean and Fast Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked how they came, did the install fast and without any issues. Bestbuy has always been the best when it comes to their customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    This Is Why I Joined TOTALTECH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets Just Say... I am ANGRY that we are ONLY allowed 2 free setups a year, because Manny was PROFESSIONAL, Insightful and EXPEDITIOUS! And I need 2 MORE hung up Right Now!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installation of Samsung Frame 65 inch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good team arrived when scheduled and handled the installation professionally. They also cleaned up very carefully.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Guys Deliver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys delivered and mounted my Amazon Fire Smart TV along with the swivel wall mount. Connected to my wi-wi and opened the apps for me. Went from 35 channels to hundreds.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installation of my new LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came with the TV and installed it flawlessly.. They gave me instructions on how to operate and answered all questions before leaving.... They took my old tv away also..

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geeks Rule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen from Geek Squad did a fantastic job start to finish. They were incredibly fast and efficient, and when they left my new tv was above my fireplace, and the old tv was hanging in my office. Getting the Total Support package saved me money, too. Great job all around.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Support Team Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two folks who came in helped with the install went above and beyond their commitment to get this job done in a very friendly way. I highly recommend Geek Squad and now I'm a lifelong customer of Best Buy because of this amazing experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    55 inch TV mount and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly..Did a great job ..great cleanup as well .Helpful on operations as well

    I would recommend this to a friend