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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 310 Showing 6,181-6,200 of 38,689 reviews
  • Rated 5 out of 5 stars

    The Geek Squad is worth the investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it would takee me weeks to accomplish what the Geek Squad was able to do in about 4 hours. They not only installed our new LG OLED television, but reinstalled all the home theater components plus a new receiver and HDMI line behind the wall to make my wife happy. The two Geek Squad technicians (Robert & Chris) not only knew their business, but were personable and pleasant to deal with from start to finish. They even took time to train us on using the new equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went smoothly and Gary was wonderful. He was very knowledgeable. He left my home in a perfect condition. I’m very happy with the service I received.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and tv for my house. Best buy rep was very helpful in helping me choose.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician called when she was on her way and arrived within the appointment window. She was very professional. Explained what she was going to do. She installed my TV and showed me how it all worked, cleaned up and left. Offered to dispose of my old TV but I declined her offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 3rd Party Installed Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the wall mount into brick and installed my TV and all connections. 100% satisfied.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Geek Squad set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and professional. However, it was a little bit too pricey for the amount of time they spent setting up the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installers did awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men who delivered and installed this for me were professional, knowledgeable, and installed this quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home Installation service was done very professionally. I like the way they explained everything they are doing. Helped in setting up the speakers and aligned the TV very well. Hats off to their service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and installation was professionally done. Configured my network and ensured all the app’s were set up and working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service EVER!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enrique and his partner (sorry I can’t remember his name) were the best thing that could have happened to me, I have been enjoying the set up arrangement, they eliminated extra wires and all of the devices are working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Home Installation Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers arrived earlier than expected. Completed installation and set up quickly and professionally. Explained basics of operation, and took all packing materials with them (giving me the option of keeping them if I wanted).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removing and Mounting TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was clean installation after moving from family room

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was excellent they treated my purchase as if I was a million dollar customer, I would definitely recommend using them to install your TV

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Amazing Customer Service Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was wonderful! So knowledgeable so polite and most of all patient for us to learn the products that were installed

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called and had the guys come back because my first mount was hanging crooked. I bought a new mount and called to have the job redone... The guys who came to my home were nice respected my property and did their jobs very well and cleaned up when they were done. Great Job Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went incredibly well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an incredible job mounting my TV. I bought a wall mount that you are able to pull down so you can view the TV at eye level and raise it back up when done. They read the directions, took their time, and the TV looks great, perfectly centered above my fireplace. Couldn't be more pleased. THANKS

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installed TV's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a thorough job of connecting 2 tv's, setting up remotes and making sure everything was working properly. Also, rearranged the wires so the surge protector wasn't hanging off the desk.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Install service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great. Showed up on time and made excellent helpful suggestions. We were very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentleman that installed my TV were awesome and answered all my questions. They even cleaned up their mess. It’s like they weren’t even there!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Money well spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came on time and hung and set up the TV, programmed the remote, applied all the settings on the TV for best performance and took the old TV away. I couldn’t be happier with the service.

    I would recommend this to a friend