Customer Ratings & Reviews

agents are very nice and installed and connected our new tv and remove and take the old tv on one of our bedroom.....excellent service. thank you geek squad agent for your service. and the are on time.... eccelle

Geek Squad was wonderful! So knowledgeable so polite and most of all patient for us to learn the products that were installed

Communication before the day of delivery was easy. Then on the day the agents arrived on time. They were careful not scratching the TV. Mounting was quick. Highly recommended.

The gentlemen who replaced my TV were on time, and very courteous. The installed my new TV in only 30 minutes. Excellent service.

The agents that installed out TV's were prompt, professional and went above and beyond. Not only did they install our preexisting TV's but connected them to the internet and helped install sound bars that we already had.

The TV and sound bar were installed and programmed on May 21. That afternoon the sound became distorted and I called the home theater agent. I was then told to reset the sound bar using the buttons on top. It worked for a short time, but the sound became distorted again. After repeated phone calls, and believing the sound bar was defective, it was replaced by one of your independent contractor on May 29. Again, the sound was fine for a short time. Finally, on June 11 a member of the geek squad came for the appointed in-home service call. Upon arriving he understood the problem as explained to him, used the TV remote and reset the sound. Wow, amazing how the problem was corrected within 5 minutes! Since the problem was brought to your attention on May 21 and many phone calls as well as a visit to your store, my frustration and annoyance was unbelievable. Thanks to your geek squad member who knew what he was doing, I think the problem has been resolved. Your installers and independent contractors need more training and instruction before being assigned to do these tasks.

I had my 55 inch TV mounted in my bedroom. The Geek Squad installer checked in the day before and let me know the plans for installation and what time he would be here. He arrived on time and the installation was flawless. Very much recommend!!

The service men mounted my tv and took away the TV box even though I did not buy the TV from Best Buy. I only bought the mount and mounting service. They we're quick and the TV was perfectly centered. They were friendly and professional.

Sam an team were amazing! They installed and mounted my new TV so fast. It was professionally done and looks great in my office.

The guys were amazing. Came in quick got everything set up and explained to me what will be happening where the tv would be put and got it done within the hour.

I like the simplicity of installation and ease of use a very solid build

Quick, Helpful, They seem to know their stuff, clean up after

This was a great product to purchase it when hand-in-hand with my new 43 inch TV that was installed. It was a simple process and I'm now enjoying excellent programming.

Perfect installation. Neat, knowledgeable, nice. I wish I could find all kinds of contractors that are as professional, knowledgeable, and courteous as Best Buy installers. Hey Best Buy - ya ever think of getting into building entire homes?? Seriously, you'd be awesome!

The agent Jonathan did a great job installing my new television set. He set everything up and showed me features of my new set. He was extremely knowledgeable and took pride in delivering a great product and experience.

The installers put up the mount quickly and exactly how high I wanted it and centered how I wanted it. I like how I can tilt the tv down and aim it to one side when I need it to.

The workers did a great job and my TV looks good in the Living room

The technician removed an old hanging bracket and installed a new one and replaced the TV. He was very professional and knowledgeable. Great job!

Team was great and respectful of our time and house. Great service

They came in and started hanging my 85 in The Frame TV on my wall which is covered in old barn wood. They did an excellent job and took all trash with them!