Customer Ratings & Reviews

Everything was done with precision working as a team. The one thing that was questionable was the assumption that I had Comcast. It was suggested I get a new Comcast box to make the picture better, but I didn't need that.I changed the setting to Direct TV and it was fine.

We have used Geek Squad multiple times now and will continue to use them! They always get the job done correctly and efficiently!

The agent Jonathan did a great job installing my new television set. He set everything up and showed me features of my new set. He was extremely knowledgeable and took pride in delivering a great product and experience.

The TV and sound bar were installed and programmed on May 21. That afternoon the sound became distorted and I called the home theater agent. I was then told to reset the sound bar using the buttons on top. It worked for a short time, but the sound became distorted again. After repeated phone calls, and believing the sound bar was defective, it was replaced by one of your independent contractor on May 29. Again, the sound was fine for a short time. Finally, on June 11 a member of the geek squad came for the appointed in-home service call. Upon arriving he understood the problem as explained to him, used the TV remote and reset the sound. Wow, amazing how the problem was corrected within 5 minutes! Since the problem was brought to your attention on May 21 and many phone calls as well as a visit to your store, my frustration and annoyance was unbelievable. Thanks to your geek squad member who knew what he was doing, I think the problem has been resolved. Your installers and independent contractors need more training and instruction before being assigned to do these tasks.

The installation for two of my tvs and security system has been top notch with my total tech membership. One tv we couldnt use the mount that came with it due to the set up of my wall ,but they were kind enough to hang it on the existing swivel mount that i had in place. Also , i had an issue with my nest doorbell and they were prompt to schedule me and follow up with phone calls. Fortunately, i didnt need them to come out to service the doorbell as I fixed it ahead of time. Definitely recommend geek squad.

The installers did a great job. They were polite and knowledgeable.

The installation went very smoothly and the men were very professional and knowledgeable Highly recommend the Geek Squad

The geek squad did an awesome job installing the tv.

I have always installed my own tv's but it is nice not having to do it your self. The Guys did a great job and was very neat.

Very professional and organized. Keep the work space clean. Mounted and set the new tv and sound system perfectly over my fireplace.

The guys from the Geek Squad got the TV and Sound Bar mounted on the wall quickly and efficiently. Cleaned up after themselves and took a great amount of time to show us how to work the TV and Sound Bar!

The service men mounted my tv and took away the TV box even though I did not buy the TV from Best Buy. I only bought the mount and mounting service. They we're quick and the TV was perfectly centered. They were friendly and professional.

On time, very knowledgeable and unbelievably nice and helpful!

Absolutely the best, the 2 guys that set up my new TV were awesome. Professional job on mounting it on the wall. No mess, no fuss, mounted , balanced and fine tuned. Couldn't ask for more.

The Geek squad installed my new 55" TV efficiently and explained the process in terms that I could understand. Unfortunately, he informed me that the One connect wiring that comes with this TV is not rated for in-wall placement, so he could not wire it with invisible wiring to my receiver. That was disappointing but not his fault, and he looked up the cable that is rated for in-wall installation and offered to install it later. However, Samsung and other vendors do not have it in stock. The technician cleaned up everything after the installation and removed the box but failed to leave the owner's manual with me before departing.

The installers did a great job of installing the TV wall mount and mounting the TV to the mount kit. They also mounted the cable box so that it was out of sight and able to access the cable box signal.

The team that came out to install my TV was wonderful! They were knowledgeable, friendly, clean, and even pet friendly! They did a great job on centering everything and answering any questions that I had.

I had my 55 inch TV mounted in my bedroom. The Geek Squad installer checked in the day before and let me know the plans for installation and what time he would be here. He arrived on time and the installation was flawless. Very much recommend!!

geek squad number 7 was very helpful she took the time to explain making sure we understood the operations of the tv and made sure all was set up

Geek Squad - these guys have been to my house more than once, and always do a great job. Patient, professional, personable and experienced and competent. Always a pleasure. Thanks guys!